Portofino Beach Resort

The customer service level was sub-par. Overall, not a genuinely friendly staff. Some of the staff is plain rude, almost annoyed they need to serve you. The entire staff needs a lesson in customer service and some staff just needs to be replaced. In all fairness, some of the staff is really great. It feels like they have just given up on the resort in some ways. Windows do not open in the rooms, bizarre. I was told they sealed them all when they put in AC. Hot tub broke and they “did not fix b/c parts were expensive,” so now it’s just another pool. Morning coffee setup is a total crap show. No pool service, bartender missing from bar 50% of the time, really strange menu after 4 PM only a dinner entree menu is an option (period), drinks and breakfast are extremely overpriced, unused items just sort of stashed around the property. All of this is very unfortunate b/c the property is awesome where it sits, just a little run down and clearly mis-managed.

The property has character and charm, which we liked. The problem is it's so far from town. You either have to pay for a water taxi or rent a golf cart. Or ride a bike like we did one day (took us 50 minutes). The on-site restaurant is okay for breakfast and lunch, but their dinners weren't that good. I wish they would stick to local food and not try to make Italian food (which wasn't very good). The road to town is about 6 miles and about 3 miles of it is unpaved (muddy and full of pot holes) - not easy with a golf cart or bike. The cabana we stayed in (#2) was right next to bar. On the last night we were there the owners kids were playing right behind our cabana and the owners were in the bar until at least 10 at night, somewhat loud themselves

Extremely friendly and helpful staff. Continental breakfast could have been bigger.

The service was excellent and the staff was very kind and helpful. The food was very good also. The grounds were beautiful. Only drawback was it was 6 miles from San Pedro. Either go buy water taxi or rent a golf cart. The only road into town was awful!

The resort and location are absolutely beautiful, The rooms are great, and the staff is so friendly and helpful.

Service and staff were excellent. Location of property wasn't the best. Could've used a microwave in the room. Food was pricey. Staff was the best.

Friendly welcoming staff. Great secluded quiet location. Food is absolutely delicious! Ride to town is about 35-40 minutes but it doesn’t seem that long when looking at all the beautiful scenery! Would stay again!

Amazing location, quiet and relaxing small boutique resort, staff is super friendly and helpful. Perfect escape to recharge your batteries!

Fun resort with thatch roof ambiance. Staff friendly and helpful with lots of water activities. Guides were great leading snorkeling tours, ensuring everyone was safe and saw as much of the coral reefs and species from mantarays to nurse sharks to turtles and much more. I'd come back!

back again to this great place - if you want quiet place, great view, tasty food and get away from it all - this is the place to go