Waldorf Astoria Los Cabos Pedregal

This location can’t be beat. The room has the most amazing view from the balcony and we were able to spit over 20 whales just lounging in our balcony’s pool. The staff all went above and beyond to make our stay so special, Marcos picked us up and drove us to the resort from the airport ensuring a safe and comfortable transport without any stress. Fransisco and our concierge team coordinated all of our plans ensuring a seamless memorable stay. We were celebrating our 15th wedding anniversary and the room service with the daily guacamole and chips with Coronas as well as the nightly turn down service was so appreciated and such a nice touch. We loved our spa services (one of the best spas I have had the pleasure of enjoying). The coffee lab is a must probably serves the best coffee in all of Cabo. The resort is centrally located and an easy walk into town. We will definitely be back.

I went to Cabo for a belated anniversary trip in March and decided (since it’s our first time in Cabo) to stay at WA Los Cabos! Even prior to being there, we were reached out to by our personal concierge and I had the privilege to have Fabian as my concierge. He was great at responding and recommending tours/excursions which you should definitely do if you have time and money. I wish I had more time to talk and give him a tip he deserved but unfortunately our ride came so we had to leave. I wanted to give a shout out to Fabian and team (!!!) for being so amazing, accommodating, and just overall, so great. I don’t know if you can request for a personal concierge but ask for Fabian! So my favorite part of this trip was the great service from every single hotel worker! They always greeted you as you pass by, concierge was always super quick with replies and assistance (for example I needed someone to help with my luggage and in less than 5 minutes, someone came!!) Another example was I didn’t drink beer so I asked if I could get hibiscus water instead they included that for our daily guac/chips + coronas service. The service extended to every guest I saw and everyone went above and beyond! The complimentary amenities were a nice treat I.e. beach bag, toiletry bag, honey bubble bath, guac/chips/coronas, goodbye turtle cookies and water, and I enjoyed the complimentary diamond member breakfast as well. As for tours, I recommend the private ones! We did Xanadu this time and it was beautiful - waterfalls, hot springs, so much fun, good food, great tour guide Jorge, highly recommend! I rarely leave reviews but just wanted to give an overall shoutout to those I’ve encountered: thank you Reggie (sir, it seems like you’re everywhere at every restaurant and your service, smile, and warmth extends to everyone you meet), thank you Jesus/Diego/Roberto at Travesia dinning experience, thank you to Martin and his partner, thank you again Fabian, and thank you to all staff whose name I may have forgotten (sorry)!

This was our 4th stay at the resort, and our 6th trip to Cabo. Needless to say, we love it here. Our last stay was in 2020, and since then they have been undergoing an extensive renovation of the property, finished in late 2025. The rooms have the same beautiful layout and furnishings, with an updated color scheme. The staff could not be any more friendly or helpful. We visited the spa ( a must during a stay here) and it is beautiful with access to the private spa pool for the day. The food is wonderful, and we loved the separate coffee shop for a quick coffee and pastry. We have done excursions in the past, but this trip we needed the rest and never left the peaceful property the entire stay. (The last stay here in 2020 we noticed some noise from a neighboring resort, but this is no longer an issue as it changed ownership.) The private balcony and plunge pool is worth it. We were able to watch whales from our room, and beautiful sunsets. In short, the Waldorf delivers on every level.

This was our 5th visit to the Waldorf Astoria Los Cabos Pedregal. We were one of the last guests to check out in July before the resort closed for renovations. We recently stayed at a renovated room at the iconic Waldorf Astoria New York and a renovated villa at the Conrad Bora Bora Nui. When walking into the room, the floor to ceiling redesign was awe-inspiring. The first thing we noticed was how much lighter things looked especially the ceiling. The white furnishings including the premium minibar gave the room a sleek and modern feel. The addition of a ceiling fan and the metallic sea turtle shell on the wall above the bed as well as the turtles for the knobs on the drawers are excellent touches. There are plenty of outlets and charging stations in the nightstand and in the bed frame. The technical upgrade of the electronic panel to control the lighting is a great enhancement. The redesigned terrace furniture made sitting by the firepit or the plunge pool a pleasant place to enjoy the daily chips, pico de gallo, freshly made guacamole and Coronas. Overall, we appreciated the beauty of the renovated room without comprising the authenticity. As a frequent traveler and Lifetime Diamond member, the beauty of this picturesque cliffside location with the mountains and deep blue waters are a perfect combination. The addition of the pool in front of the spa to created additional ocean front seating was a well-executed expansion. The resort always dazzles when you arrive through the tunnel and the renovations have elevated the property to another level of beauty and luxury. What truly separates the guest experience at the Waldorf Astoria Pedregal are the team members. Their genuine hospitality is consistent and organic. There is always a group waiting to welcome you as you exit your vehicle. Eneyda was our personal concierge this visit and she called before our arrival to help us start preparing for our stay. We also reconnected with Rey and Gino who had been our concierges previously. Gino was the first person we met during our initial visit and although he is a butler now, he always finds time to come by and say hello. The breakfast at Don Manuel’s each day is spectacular. The buffet is like Sunday Brunch at many places. My wife loves the homemade tortillas, empanadas, and the other authentic dishes. The pastries are delicious and the cinnamon rolls are the best we have ever tasted. The highlight of our trip is to reunite with Salvador (Chava). He always makes sure our day gets off to a great start by taking excellent care of us. His wit, humor, extra care, and attention to detail always create special memories that we continue to cherish. It was a pleasure to meet Andrea, the F&B Supervisor. She was very kind and gracious and made sure that we had everything we needed. Relaxing at the adult infinity pool is our favorite thing to do especially when the whales are jumping! The service is exceptional and Daniel, Carlos, Jonathan, and Alex made sure to adjust our umbrella for shade whenever we needed it. We walked down to the beach club to say hello of J.P. and have dinner on our first afternoon. The shrimp and fish tacos were outstanding. Hopefully we will be able to do the Mar & Leña Steak Night at the Beach Club Palapa when we return. The housekeeping and turn down service was top notch and performed each day as requested. Lupita does an awesome job and always greets you with a smile. We have stayed at several of the luxury properties in the Hilton portfolio including 12 Waldorf Astoria locations around the globe. The initiative, intuition, professionalism, and passion for hospitality are some of things that make the Waldorf Astoria Pedregal the Best in Class. In my opinion, they are the benchmark for the industry in making the guest feel welcomed and at home. The team is now led by their new General Manager Mr. Juan Gonzalez Izquierdo who arrived in September from the Waldorf Astoria Atlanta Buckhead. We stayed at the property in Atlanta as Juan was in the process of leaving. He was not on-site the day we stayed but we connected via email. It was a pleasure to meet him during this stay and I look forward to the next phase at Pedregal under his guidance. The Resort Manager, Mrs. Libia Ronco has been key contributor to the success of the property since it opened and as it has transitioned over the years. We always look forward to sitting down to talk to her and sharing a laugh. Libia is a servant leader and is well respected by her team. During our last visit, we connected with the Guest Experience Manager, Mrs. Samara Alvarez. She is very thorough and loves to help others. Samara checked on us each day and was kind enough to answer some questions I had about the renovations. She has a bright future because hospitality is not what she does it is her destiny. I am always happy to return to a property to see that well deserving team members are being recognized and promoted. It is obvious that all the team members genuinely care about the guest and their experiences. Alberto and Raymundo (Everybody Loves Raymond) as well as all the other team members are great ambassadors for the Hilton brand. There is the genuine warmth and personalized service associated with the Waldorf and then there is the unrivaled guest experience at our home away from home at the Waldorf Astoria Los Cabos Pedregal.

Pedregal is by far the best service oriented hotel of the luxury hotel category in Cabo. Pedregal’s legendary hospitality is truly one of a kind. The service is in line with some of the best hotels we have experienced around the world. Everyone is assigned to their own concierge. Ours was Fabian. If you take advantage of the concierge service’s offered, you will experience an absolutely amazing vacation. Fabian took our luxury trip to a whole new level with his foresight to be one step ahead of everything we needed or wanted, from restaurant reservations to a private whale watching tour and recommendations for other experiences. However he was so much more than a concierge. He truly made us feel like we were visiting family and wanted to show us the culture and the best of Cabo. Free everyday! The breakfast buffet is the best we have ever experienced. It included fresh baked pastries, homemade tortillas and empanadas. it is similar to a Sunday brunch but everyday. With our room it was included and worth it!! Fresh guacamole & chips with 2 Corona’s on ice. Delivered to your room for sunset every afternoon. Sweets at turn town service. Best Chocolate ever! Many thanks to the service staff that changed our lives while we were at Pedregal. Fabian, Alberto, Erick, Ezekiel, Louis & Daniel. I know I have missed some names. Every staff person that we meet was amazing.

We recently stayed at Waldorf Astoria Los Cabos Pedregal again, and it’s still one of the most beautiful properties in Cabo. Driving through the private tunnel carved into the mountain never gets old, and the cliffside views over the Pacific are honestly hard to beat. The grounds are perfectly landscaped and immaculately maintained, which adds to the peaceful, upscale feel of the entire resort. Having a private plunge pool in every room makes the stay feel quiet and exclusive, and even when the resort is full it never feels busy or chaotic. The staff are genuinely friendly and welcoming, and having a dedicated concierge really does make a difference in the overall experience. That said, we did notice a few small changes compared to last year. The shampoo, conditioner, and body wash felt downgraded to a more basic brand. There’s also no longer a complimentary bottle of Clase Azul tequila in the room — it’s now offered for purchase at around $180 USD. Snacks and pop that used to be complimentary in the room are now priced quite high. Those little luxury touches used to add to the overall wow factor, so it was disappointing to see them removed. Overall, it’s still an incredible place to stay and one of the most memorable resorts we’ve ever stayed at. We will be back.

Of all the Waldorf and Hilton properties I've stayed at, this is the first that did not even come close to meeting expectations. Completely Unimpressed and untrustworthy! My recent stay here was such a disappointment. The bottom line upfront is I believe the team here has gotten too comfortable with the fact that they have a property physically located in an amazing place. Absolutely everything besides the geography was a let down. To begin with the untrustworthy piece, I agree with many of the other poor reviews in that its extremely hard to trust the staff. We booked a room with a king bed and upon checking in we were told we were getting a room with two queens. We initially pushed back, but were promised the room with the two queens was on the ground floor with an unobstructed view of the ocean and was considered a generous upgrade given our Hilton status. Once the room was ready, we were escorted to the second floor with a room located behind another building with a 50% view of the ocean. When we questioned this, we of course were told everything else was sold out and no changes could be made. I don't believe everything else was spoken for and I don't believe there was "nothing they could do." Next, the fine details no true 5 star luxury hotel would miss.... This property boasts binoculars in every room, especially during prime whale watching season. Of course our big fancy upgraded room had none and we had to track some down. We also had to request a tea kettle four separate times (at check in, several hours later, at turn down, and at service the next day) before we actually got one. Not a 5 star service experience by far. Our room also had a hole in the ceiling that went straight to the outside. We were so thankful it never rained while we were there or it would have dripped all over one of the queen beds. The sidewalk light pouring in all night was equally annoying though. Now for the food... THANK GOODNESS this property is located within walking distance of many good restaurants in town because the food on side is not even a notch above an all inclusive cruise ship. Don't waste your money at El Farllon. The view yes is stunning but the food is the worst we had on our whole trip. We committed the biggest sin ever and asked for salt at the table because the food had NO FLAVOR! The other restaurants on property were equally as boring. Not even joking we ate Top Ramen in our room one day to hold us over until our dinner reservation at Romeo and Julieta (amazing food btw) over eating hotel food. The service was poor everywhere with the exception of the pool. At the coffee shop, I walked in one morning and there was one other customer in there. There were two men working behind the counter. They completely ignored me until one of them was done with the other customer. They they acted like I was an annoying bother for asking for a simple iced coffee. The wait staff at the pool side restaurant, breakfast, and El Farallon all seemed annoyed by our presence and we couldn't even get an orange juice without asking more than once. We also had expectations going into the trip that the Clase Azul amenity was still offered to guests and the staff gave zero care when we expressed how surprised and disappointed we were that currently there's a much lesser offering. They're probably tired of hearing guests complain about it, but they could tuck it in a bit and pretend to care... We also collect stuffed blushes from the other Waldorf properties and were hopeful we would be adding a whale to our collection from this property, but that is another request of ours that went unanswered this trip. For those looking at hotels in the area, I suggest looking into Hilton's Beach Resort. We stayed there in the days leading up to this property and I wish we had just stayed there....

I’ve now gone 3 years in a row this is the closest place to heaven on earth literal paradise Jefferson, noe, Saul, Marleny are the goats and the breakfast is the best I’ve ever had

We had a wonderful stay at Waldorf Astoria. We stayed in a stunning 2 BR ocean view villa with a plunge pool. We had Sunday brunch at the Beach Club with attentive service from Juan Perez. Breakfast at Don Manuel's was also wonderful.

What a superb property this is. Beautiful grounds that are cared for daily. The service is top notch at every down. It’s hard to be critical of any part of our six day stay at the Waldorf Astoria. We will return.