Waldorf Astoria Los Cabos Pedregal

As a well-traveled Hilton Diamond member, I had higher expectations for this stay. Despite clear availability, no upgrade was offered. The initial welcome was lackluster, and our assigned “personal concierge” interaction was brief and underwhelming. The gentleman who welcomed us spoke unclearly and mumbled throughout the explanation; we understood only parts of what he was saying. One point that did come through was his apparent assumption that our stay had been booked using points—an odd and misplaced comment, particularly given how poor Hilton point redemptions have become. For clarity, this stay was not booked on points, and the implication was both confusing and unnecessary. The room amenities and overall food quality were acceptable, though unremarkable. Notably, the branded soaps and shampoos we’ve come to expect from Hilton were replaced with an inferior product, which detracted from the experience. If not for the genuinely warm and attentive hospitality shown by nearly every other team member throughout the resort, this would have been a 3.5-star experience at best. The frontline staff across the property were excellent and clearly take pride in what they do. The front desk, however, fell short—particularly when engaging with a Diamond member. There is room for meaningful improvement in recognition, communication, and overall delivery at arrival.

Celebrating my 40th wedding anniversary was a dream of my husband and I. Waldorf Astoria exceeded our expectations. From the moment we step foot out of our car to the tearful goodbye, it was exquisite and just amazing. Every staff member was sweet and engaging. Jefferson, JP, Martin, Fernando as well as those we just ran into us were professional, sweet and most of all accommodating. The person who made our stay above and beyond our wildest dreams was Raquel. She upgraded us to a private villa where I and my husband could be in our own little paradise. No words can describe how grateful we are to this establishment. You made our celebration so much more special. Waldorf Astoria Pedgral, you have the best staff in the world. Each person in this establishment gives you 100%. Thank you for making us feel so special. This is now our place in Cabo. I am crying just writing this review. See you next for 41st anniversary ❤️

This hotel is fabulous! We hired the car service from the hotel for pickup and drop off. It’s about 45 min from airport. Was upgraded to 2 bedroom suite. Kitchen had Viking stove and Subzero refrigerator!!! Granite countertops and wooden doors were marvelous. We had a private butler. Had dinner on the cliff side restaurant and before you enter you get a glass of champagne at the champagne terrace. They had several Infinity pools and hot tub. Highly recommend this resort!!!

This was our 17th stay, and somehow the resort continues to surprise us — it truly gets better every time. The recent renovations are gorgeous, but what sets this place apart is the people who make every visit feel special. A huge thank-you to Libia for leading such an incredible team. The pool staff — Carlos, Manny, Marcos, Panchi, Jim, and Jonathan — make every day effortless and fun. The spa remains unmatched; Claudia and Betty are phenomenal. At Don Manuel, Judith, Wendy, and Fernanda always take such wonderful care of us. Lenny and Daniel prepared the most memorable dinner in our casita on our last night. And I have to mention Mariel — she is exceptional in everything she does and, at this point, truly is part of our family.

As soon as you arrive, you are greeted by the incredible team, especially Mariel. She ensures that everyone is having an enjoyable and relaxing visit in every way possible. Mariel is flexible and works extremely hard to make every possible adjustment and accommodation for each guest, doing so gracefully. We spent most days at the resort’s pool, where Carlos, Manuel, Marcos, Fernando, Jonathan, and Jim were attentive to every guest. The Waldorf’s restaurant, Don Manuel, offers a great menu and excellent hostesses and waiters. Judith, Wendy, and Fernanda were all especially kind. When we would travel outside of the resort, our group always requested Cesar as a driver - he is reliable, punctual, and friendly. I recommend booking a dinner with Chef Lenny. Alongside our waiter Daniel, they prepared a flavorful, well-rounded meal. Overall, the Waldorf Astoria Los Cabos Pedregal offers the most enjoyable experience. The incredible staff, beautiful landscape, and delicious food will always bring us back.

The staff is so amazing and welcoming every year, especially Mariel. Mariel helps with everything we need to ensure we have the best and most relaxing visit. She is so accommodating and friendly. Every year, the staff and support remain excellent. Often times, we are driving far distances to dinner and we always request Cesar to drive us - he is so reliable and friendly. The boys who work at the pool are so attentive, kind, and helpful (specifically great work from Carlos, Manuel, Marcos, Panchi, Jonathan, Jim) If you have a chance to go to the spa, don’t miss out. Specifically I would request a massage from either Betty or Claudia, both are amazing! The restaurant on premise, Don Manuel, is very delicious. We’ve had multiple meals there and the food is as excellent as the staff. Judith, Wendy, and Fernanda are so kind and helpful when you go. We had an excellent experience with a private chef one night. The food was incredible and the staff was even better. Lenny was the chef and Daniel was helping Lenny serve and set the table. If you wanted the private chef one night, I would recommend them both. The food and service were amazing. Overall, the stay at the WA in Cabo is always so enjoyable. The staff, food, and ambiance are what bring us back every year and the entire experience is always so enjoyable.

This has been a bucket list spot for us for a few years and we finally were able to spend five nights there this November, and WOW…the service is outstanding! From our pre-arrival planning with Karen, to check in with Daniel, to all of the restaurant staff (JP and Jefferson at Ocean club; Martin, Eric, Angel, Heriberto, and Fernanda at Don Manuel, and Juan and Gabriel at El Farfallon), to the spa (Ana Maria, Diana Li), and the Bell service, driver- everyone we met there made us feel very welcomed and special. We especially loved all the energy and the smiley faces that greeted us everyday. The people here definitely make this resort stand out above the rest! I hope the management realized how valuable your team members are and we look forward to coming back soon!

Our 16th visit and it keeps getting better and better! The renovations to the resort are beautiful and as always, the staff is the best in the world! Special shout outs to Libia, who has done a fantastic job with the entire team; the guys at the pool including Carlos, Manny, Marcos, Panchi, Jim and Jonathan; the spa which is absolutely the best especially Claudia and Betty; Judith, Wendy and Fernanda at Don Manuel; Lenny and Daniel, who cooked us an amazing dinner on our last night at. Our casita; and, of course, Mariel, who is not only the best at everything she does, but is really now an extended member of our family!

An amazing vacation with every need anticipated - absolutely exceptional service from every team member we encountered. A special thank you to Karen, our concierge, who was exceptional, ensuring our trip was the best. Thank you Waldorf Astoria Pedregal team for a wonderful stay!

We absolutely love this resort !!!! The staff is incredibly attentive and super welcoming !!!! The view here is AMAZING and the rooms are spacious and we love the plunge pools on each balcony. This resort is a definite must try !!!!! Thank you to each and everyone of you who work at this resort 🙏🏾❤️