Hilton Richmond Downtown

My adult handicapped son loves to attend GalexyCom in the spring. This is a very nice Hilton Hotel. Clean, well maintained and across the street from the Convention Center, so he can easily walk from the convention center to the hotel. The hotel is well staffed and I especially enjoy the indoor pool.

Clean and comfortable

N/A

Very pretty and clean. The lady in the front desk was very nice just like the staff in the restaurant. By the way, the food was great!

Central Location, had a very large Room

Hearings System Hard to change

Clean and convenient

Absolutely the worst hotel experience we’ve had in years. The rooms are run down and the management is not organized. To start, we specifically booked two rooms on the executive floor so we could be away from the street noise and also have our mother-in-law on the same floor as our room in order for her to babysit our toddler/the baby monitor to reach her room. We called two days prior to arriving to confirm that we would be in rooms close to each other even though we knew we’d be on the same floor. The concierge confirmed that our rooms would be close together, but not adjoining which was fine. When we arrived two days later and checked in at 5 PM, the concierge told us that due to renovations, our room had been moved to the second floor while my mother-in-law’s room was still on the executive floor. It took over 20 minutes of standing at the concierge desk, explain explaining why we needed to be on the same floor for them to be able to make a simple change for my mother-in-law to also be moved to the second floor. Upon checking in, it was clear these rooms were dated, dirty, and had a myriad of issues like loud AC units and doors that made loud popping noises whenever you open them. We tried to make it a night, staying in our rooms, but the constant street noise, door, noise, and AC noise made it impossible for our child to sleep, which then made it impossible for us to sleep. There are a number of other issues I could mention that made it unbearable to stay here, and so we checked out after the first night and threw away hundreds of dollars on this attempted visit to Richmond.

The room was huge and the bed was very comfortable. The shower has great pressure!

Liked everything