Hilton Richmond Downtown

location

the bathrooms were not clean and the walls had indentations of previous damage

Very nice hotel, high ceiling rooms! Beds nice, pillows fluffy and amenities so nice - standard Hilton quality so very excellent. I was only there to sleep and spent the days at the convention center across the street so these aspects of rest were important.

I am currently waiting 1/2 compensation after calling Hilton guest customer service. I stayed there a Wednesday -Friday in February. Arriving late Wednesday, I noticed right away mold on the bottom shower, yellow on flat pillows, and while the toiletries (shampoo, conditioner, bath wash) hung in the shower, on the counter only had a cheap bar of soap and shower cap. The website said premium toiletries. Valet service was $51, that the hotel said they are not affiliated to. While there was a park and pay across the street for $22 a night, for some reason it would not work for me any hours after midnight. The next day staying there (Thursday), at 5 p.m. I returned to my room to find it unmade. I did not understand why. I called the front desk for clean towels so I could shower since mine were on the floor, still wet and musty. The towels finally arrived 7:40 at night. Friday afternoon (third day) I stopped into the hotel room at 3:30 p.m. The room was STILL unmade. I went to the front desk to complain. The front desk (John B.) said the maids were already gone for the day and they were also short of maids. The hotel was also currently only making guest rooms every three days (the other front receptionist said five days) unless guest request. I NEVER WAS INFORMED/NOR TURNED DOWN SERVICE for room cleaning. My room remained unmade the ENTIRE time and because of mold, smelled. As a hotel guest I pay not just for a place to sleep, but for a comfy and enjoyable clean environment. I believe this was a violation of OSHA and CDC best practices. I complained at the front desk twice, I waited for a manager, but that became an inconvenience since I was working at a conference nearby and could not keep waiting. They never reached out to me. Upon checking out with complaint again, the front desk handed me a Trip Advisor card with their hotel on it to complain instead of resolving, hence calling Hilton customer service. It has been four days with slow compensation of any sort.

Location was close to my meeting

Staff rude, room with heat on highest level was still.cold n heat kept cutting off. Fans in hallway very loud the smell was like mild n the pure life water was %3.50 for one bottle. Thank God I proud my own case of pure life water which cost my $4 @ sams. Coffee creamer in room was bad tried to get milk from staff they tried to charge me $5 for a tiny cup of milk. Just not a quality hotel as it appears on line. Oh yeah never put single woman in rooms with connecting doors didnt request an attaching room should never of been put in one with strangers on other side. Between the cold, fan noise n unsafe feeling I got no sleep n checked out early am!

We didn’t have hot water but everyone at the Hilton was very friendly. The reason for 3/5 rating. We appreciated Benjamin Ross for his assistance.