Hilton Richmond Downtown

We had a nice time. The restaurant was good and the bartenders were amazingly helpful. But it was Super Mario who set the tone for our wonderful weekend. He was the first person we talked to and his energy was everything. Thank you Mario for your heartfelt greetings everyday. We will be back again.

This is a great Hilton hotel with three nice restaurants. A young lady named Lily was the best server during our breakfast times at this hotel. The rooms are clean and the atmosphere is terrific. i highly recommend this place!

Stayed at the Hilton for a conference and was very pleased with the service. Staff always greeted me in the lobby and was very helpful when needing service and help. Carlos was super sweet with valet parking, promptly bringing the car and also offering food suggestions in the area as I was visiting Richmond for the first time! Great employee and great hospitality here!

Atmosphere is incredibly stuck up for a hotel that has stained floors and mediocre cleanliness rooms and overall facilities. In addition to the overpriced cost of the room you have to pay $56/night for valet parking or risk parking in a dodgy public parking area across the road. Also breakfast is $21/person, including toddlers who can’t come close to eating that much foods worth. Overall money-grab based on old nostalgia. Do not recommend.

Super Mario made the trip so convenient!! Thank you for being so kind and taking such good care of us!!

Mario and his Team did a Great Job!

Valet was awesome and kind. Super Mario was the best as well as Jason and Wyatt. Couldn’t ask for better people. Restaurant was great Front desk staff was great too Room was overpriced for what it was. Otherwise great spot

All these guys were awesome all weekend man big ups!

Stayed at the Richmond Hilton Downtown this past weekend to catch the Banana ball show — and as a bonus, the players were staying at the hotel too, which made for a really fun atmosphere. The hotel itself is well-appointed and nicely laid out. We had a suite which was spacious and comfortable, and the staff we interacted with were genuinely friendly and welcoming. My one meaningful frustration: this hotel does not offer daily housekeeping service. They still seem to be citing COVID-era policies as justification, but at this point that excuse is wearing thin. On Saturday I reached out to housekeeping directly and then followed up with the front desk asking simply to have the room cleaned — both times I was met with “are you checking out?” as if a mid-stay cleaning request was some kind of oddity. All I really wanted was fresh towels and emptied trash. Honestly, I’d have been happy to pay for it. My advice to management: be transparent about this policy upfront — on the website and again at check-in. Guests shouldn’t have to discover it mid-stay. A hotel of this caliber can do better. Overall a nice stay and I’d consider returning, but I’d likely opt for a property with standard daily housekeeping if I had the choice. The experience is better when you’re not thinking about it.