Hilton Richmond Downtown

We’ve stayed here several times and it’s always a good experience. Breakfast was good, rooms were clean. They didn’t give us enough towels but quickly brought more when we called. The only thing I’d suggest is having more microwaves and that they are easier to find. Zione was very helpful loading the car when it was time to leave.

Location was fantastic, definitely one of the best things about the hotel. Room was good really no complaints about it. We stayed during a volleyball tournament (I believe) so it was sort of loud but not the hotels fault. The parking situation was good valet did a wonderful job, Hayden and Carlos were awesome and very friendly!

Location is very good, breakfast was very mediocre.

Should’ve offered one complementary bottle of water for each room occupant.

The room we stay in was good enough for 2 people.

The room was to far from the elevators, could of been okay to be a little closer.

I want to give a massive 5-star shoutout to Zee from the breakfast staff at the Hilton Downtown Richmond. She is absolutely amazing! Her caring, loving, and attentive way of taking care of guests is unmatched. You can tell she truly loves what she does, and it reflects in her flawless service. She went above and beyond to make us feel at home. I highly recommend management formally recognize her for her excellence!

I absolutely enjoyed my time at the Hilton downtown Richmond. The valet definitely stood out and Super Mario absolutely made me feel taken care with the valet and his staff was absolutely courteous and amazing so was I think Gregory I think he was like luggage handler everyone that I there the staff Absolutely amazing.

Zee was great I do not live here in Richmond I came here for a wedding. The service have been excellent. She really A+ customer service. if I ever come back to Richmond, I will definitely come here because of zee the great customer service.