Springhill Suites by Marriott Detroit Metro Airport Romulus

I enjoyed the room. Beds where comfortable and the breakfast was delicious.

Very pleasant atmosphere and great staff.

Could use some TLC but overall okay.

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Staff was very friendly!

Clean. Layout appreciated, Staff friendly enough

When I was placed in a clean room after having to move from two previous rooms where people had smoked, along iwth the rooms being filithy, smelled. I was finaly placed in a good room that was clean and up to the standards I am use to from Springhill Suites

I recently stayed at your SpringHill Suites location and, unfortunately, my experience was far from what I expected. Upon check-in, I was given a room that smelled strongly of smoke. Staff attempted to mask the odor with an overpowering air freshener, which only made the situation worse. I requested a new room and was given a second one that was just as unpleasant — the sheets were extremely wrinkled, the comforter appeared dirty, and overall, the room felt unclean. I honestly wouldn’t have felt comfortable letting my dog stay there. At that point, I requested to cancel my reservation entirely so I could stay elsewhere. The front desk staff initially agreed, and I immediately booked a room at La Quinta, making sure it had a flexible cancellation policy just in case. However, about ten minutes later, the front desk informed me that I could not cancel my reservation after all, as it was prepaid. This left me in a frustrating situation, especially since I was led to believe otherwise. Eventually, I was provided with a third room, which was clean, did not smell, and met my expectations. But the stress and confusion leading up to that point were unacceptable. I’m thankful I had a backup plan, but this experience was far below the standards I associate with the SpringHill Suites brand. I’m requesting that you review this situation and consider offering compensation for the inconvenience, miscommunication, and initial poor room conditions.

Staff at front desk was wonderful.

Called recep several times didnt answer . The elevators smelled like weed and while room smelled like they were smoking in room.next door or above . The pool.was filthy green, no ventalation whata so ever.