Secret Cliff Resort Phuket

三ツ星相当のクオリティーですが、景色は素晴らしいと思う。

It was a bit outdated for sure. But ocean view was great and was quite close to the nice beaches. Staffs were very kind. Good value for money.

Really stunning property, a bit in the middle of nowhere. Service was absymal. Complaints were laughed at and some of the staff v rude, ie waking you up in.tge morning with loud talking and bangining when cleanimg rooms of those who hsve checked out. Complain and you just get told "ok, ok". Had to wait best part of an hour plus 4 calls to reception just for toilet roll!

Property overrall is looking run down. Some repairs and cleanup to be done. Information about beach access was confusing in resort distribution page. There is absolutely no walking access to the beach.

It was ok. The photos were nicer than the real facility. Pool was dirty and has cracked on some parts. Hard to walk up and down the hill but they have guess motor cars to drop off and pick up from the room. However, we waited quite long for them to pick us up when we checked out. Food was just ok. Not many options to choose. The view at the restaurant was amazing.

It has a view that is breathtaking, the resort as well is very beautiful. The reception staff is very polite, but apart of this they need to change a lot of things to be the best. The cleanliness of the room and the pool is very poor, maybe is better to hire more people cause there was only one housekeeper going up and down through all the resort. The breakfast service as well needs to be changed, no European choices at all. Most of the things were noodles and in a morning we also found bolognese pasta that was there. If maybe they focus more on those things can succeed.

To summarise - Horrible staff. Have never encountered such rude staff in my entire life. We went to checkin early at 10:30 AM (had a city tour scheduled so had to keep our luggage) but got an outright no. They allowed us to keep the luggage in the office space. So that was ok. The property is really beautiful, so my wife requested the staff to click our pics. The way they responded was like we did a crime asking. Her response was no, I am busy and so is the rest of my staff. We just chose forget it and not spoil our mood because of it and went away to our city tour. In the evening, we returned to expect some better behaviour from the front desk staff but what we encountered was one of the worst behaviour I had seen ever. The front desk staff name was 'Kik' and her conduct towards us was absolutely atrocious. She was sarcastic right from the beginning. We asked for our luggage but refused to help. I am not sure how she was employed, but she was just the opposite of the term 'Hospitality'. She ignored whenever we asked her something. In short, the staff behaviour spoiled our entire day. It made us keep wondering as to why did we deserve such atrocity! On the other hand, the property is just beautiful. The view of the sea was magnificent. The in house restaurant staff were very well mannered. She played us lovely romantic music and food delivered was delicious. But all this was overshadowed by the behaviour of the front desk that has forced me to give a 1 star rating.

The view of the rooms and location of this accommodation is great

Everything

When I got to Phuket airport the parson yhenis supposed to be picking me up left because you people didn’t update the schedule change with then so he left because my plane was change for one hour later and the airline notified you people about the change but you never passed over to the company the was picking me up so I had to paid for a very expensive taxi to the hotel out of pocket when I already paid for everything in advance and I couldn’t call anybody because I didn’t have service there so please let me know at the earliest convenience how can you people make this right maybe for my upcoming trips or something like that thank you.