Secret Cliff Resort Phuket

Only good thing about the property is the view and the customer service. Besides that, the property itself is very run down and out dated.

Location is good. Stayed in family room. Room needs renovation absolutely. Rain water kept coming inside the room. Toilet is smelly and water flow is very slow. Shower water flow is slow as well. Breakfast was good. Staff service is pathetic.

Its nice and quiet.Location is excellent.10 minutes from patong.Staff are helpfull and pleasant.It is well worth staying there.

The property has a great view, but otherwise it is totally run down on maintenance.

Charge my card TWICE and laughed down the phone saying "Oops you'll get your money back in 3 WEEKS!!" no compensation only a sorry. Not really acceptable, AWFUL customer service..

The room was dirty when we got there, there was no hot water, the wifi still did not work, and the air conditioner had problems too. We were moved to a room next door and of course there was no hot water and internet. They did not treat us as I expected and the service to our problems was inadequate and unprofessional. We spent the first evening (4 hours) together with different engineers in the room instead of showering after a flight. As of the moment, I still do not have Internet and it does not interest anybody there either. Then when we awoke in the morning we discovered that the hotel had decided to make renovations so that we were actually in a construction site. Above all, the hotel did not look as it was presented on the Internet. The hotel is very far from anywhere and you have to book a golcar to take you to reception. not recommended

The property itself is breathtaking- the view is amazing, the amenities pleasant and clean, the staff friendly. we stayed in a Jr suite with ocean view, which was very modern, comfortable and had a balcony with a Jacuzzi. Nice touch. That said, the location itself is challenging. There is nothing within walking distance and the cheapest ride to the nearest beach is 250baht (approx 8usd). It's not a lot but it adds up. The other matter is that the rooms are a bit walking distance- not a big deal until you realize the path it's STEEP. We ended up requesting a ride from the room to the lobby a number of times. This property is not well suited for older or infirm guests. In sum: good hotel as long as you know what to expect.

Nice hotel but far away everywhere. Staf is good and helpful

So the property is gorgeous. It’s a lil secluded and good for couples. Communication here, though was a nightmare and the reception was not helpful at all. In fact a woman who worked the evening shift was extremely rude. So I had a broken leg and knowing that they put us up in a room that was right up and down a long flight of stairs. Almost 80 stairs. We ordered food by the pool which was not consumed and we asked the server to send it to our room. It didn’t reach the room and I was billed for it. When I refused to pay the lady at the reception told me we have already billed so u figure it out with the restaurant. That made me very mad. We were shifted from one room to the other because they got mixed up with the rooms and we had to move back and forth. We also didn’t get the room we had booked as per hotels.com. We were supposed to have a balcony but we got a room with just a common patio. But we so tired arguing with them so we just dealt with it and left. There’s nothing else around the property so going anywhere will cost you 300 baht minimum one way.

Nice hotel great environment and great staff. excellent views