JAZ Neo Dar El Madina

Helpful stuff

Curtains weren’t clean

The Aqua, the beach, the service are very good. You will never feel bored.

The maintenance in general requires more attention, alot of stuff inside the room required fixing from the door, the toilets even the room phone was broken and difficult to reach the reception also the aqua some of the slides were not operating due to problem in the water pumps, hope next time they put more attention to maintenance. Also the breakfast options was not very good. The swimming pool is too small.

An Unforgettable Stay! My children and I had a truly wonderful time during our stay. The reception was warm and welcoming, and every member of the staff — from the front desk to housekeeping — was incredibly professional and kind. The restaurant offered a great variety of delicious food, and the quality was excellent. The aqua park and swimming pools were fantastic — fun, clean, and safe for kids of all ages. A big thank you to everyone who made our stay so enjoyable. This definitely won’t be our last visit — we’ll be back very soon, God willing!

Everything is fine

People were so nice they treated us with smile and kindness thanks for every one thanks Kassem Thanks osman

Nothing

Blisko Aquapark, dzieciaki bardzo zadowolone 😉

Rooms were spacious and cosy, the staff were amazing, especially Kaseem ,the guest relations responsible, and the restaurant staff were amazing and welcoming always especially Reda and Omar.

Nothing at all

Rooms are spacious and clean, there is a great variety of food in the main restaurant, and two items on the grill at the lunch and dinner. The a la carte restaurants food was very tasty and delicious. Coral reefs and snorkeling was fantastic. It was an unforgettable experience when we saw dolphins swimming by us at the sea, also the sea turtle made a special appearance :). What makes this place really stand out is the people. The staff are hospitality professionals. We were a big large family (13 people) and I heard the same feedback from all my family. The staff made sure we were really having a memorable experience. Special thanks to Mr. Mohammed and Mr. Ahmed at the reception, Kasem at the guest relations, Mohammed at the grill station, and Omar at the main restaurant. Can't forget Om Adam and her freshly baked bread. You really made our experience exceptional.

The hotel is not directly on the beach, you need to walk around 8 minutes to reach the sea. The entertainment program at night starts a bit early ( overlaps with late dinner) and could have more activities for kids. The main swimming pool is rather small, but there is a quite nice aqua park. These are just points to consider or could be improved, nevertheless we had an absolutely great time.