Courtyard by Marriott Buffalo Amherst/University

Terriffic staff! Scott the manager & all the managers and the breakfast staff, especially! Could not have been better for our family group!

Can't think of anything.

The hotel name.

The shower curtain had poop on it. Disgusting place.

Peaceful, Cosy Amenities are good Close to the airport

WiFi worked well. The electricity didn’t have any problems. That’s the list of what went well. Outer doors were not locked and secured, so anyone could get into the building without a key. Lobby water that is supposed to be refreshing tasted terrible. Fitness room water dispenser did not work. Luggage carts were barely functional and make horrendous noise when rolling. Not great when you have people using them early in the morning. The entire floor can hear it the entire time. Room heat/air conditioning was not functional. We were told to open the window. The window leaked badly in the rain. Temperature controls on the shower were reversed. Pool was too cold to use. No included breakfast available, which is ridiculous given the price for the room. (But, the bistro in the lobby will sell you $20 scrambled eggs. No thanks.) Marriott should be embarrassed to have their name on this property.

Location, quiet night, pleasant looking lobby and café. (Didn't purchase food or drink there) Nice to have smart tv's in rooms to allow guests to use certain apps.

I chose filters on booking.com to find hotel with free breakfast and pool with hot tub but this hotel had Neither. (Pool out of order and never had a hot tub to begin with) though clean, towels and washcloths were dingy and stained. One bed had a very sunken mattress (comfortable enough to sleep on, but bedding was torn. For a total of over $230. Per night, I would have expected more. If I decide to use booking.com again, I will only feel comfortable if I call the hotel directly first to be sure I'm getting what is listed. I read hotel reviews after booking and found exactly what one reviewer did. Not up to standard for that price and mislead by description

The staff was very friendly, nice, and accomadating. The front desk clerk was very helpful and kind as well as the morning cafe staff.

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