Courtyard by Marriott Buffalo Amherst/University

Good location

The towels were all dingy gray…

I stay here several times a year while visiting relatives. Pros are a good location, great staff at front desk and bistro. But issues with cleaning and maintenance are common, and the property isn't responsive when problems appear. By the first morning of my most recent stay in early Jan 2026, multiple problems were evident: >> The heating system was stuck at 74F – too warm for us! I could change the settings on the newish digital thermostat, but no adjustments had any effect on the actual functioning of the heating system. >> There was no electrical outlet on the desk – no way at all to plug in a laptop. The place where an outlet should have been installed when the new desk was assembled was easy to see, but the assemblers hadn’t finished the job, and nobody had inspected their work and corrected the error. >> The tub drained too slowly. Just needed some Drano. >> No clothing hook on the inside of the bathroom door. The screw holes were there but no hook. The door had been recently painted but the coat hook had not been replaced. On our way out for the day, I stopped at the desk and reported all these issues to the person on duty. She dutifully wrote everything down. The hotel had at least 10 full hours to correct at least some of these problems. When we returned to our room that evening, care to guess how many of these things had been fixed? Zero. Zip. None. Not a single one! Not even a note of apology. The management of the hotel simply ignored me. The hotel was nearly empty, but stillwe were placed in a room that was plainly unready to be occupied. If you plan to stay here, I strongly recommend you inspect the room carefully before you start to unpack. Demand another room if you find problems because they likely won’t fix them for you!

Clean, well-maintained, and staff was great.

It was a bit off the beaten path.

Pool not available.

The first room my wife and I were assigned to were disgustingly nasty. I never before experienced that level of filth at a hotel in my life and I'm a senior. The second room was just ok and the same for customer service.

As Courtyards go, this Amherst hotel is underwhelming - room was clean (stairways were not), price was fair, lobby was pleasant with a Starbucks that had limited hours. Served its purpose.

What a wonder 5 years anniversary stay we had. From Courtney at the front desk to Donna in the bar, Nick in the bar. I couldn't have asked for a better trip. All of our needs were meet, we are from Oklahoma, i asked Nick to watch the Sooners game and he made it happen. I made 3 new friends that i might never see again but will forever be in my heart! Thanks again Courtney, Nick, and Donna. The only reason i gave the 4 stars on the room is because the toilet ran all night. Other than that it would have been 5 stars all around.

This hotel is sandwiched between highways and is easy to miss if you are on the opposite side of the road, it has a strange parking entrance. The hotel is probably the least nice Courtyard by Marriot I have stayed at. The room was clean for the most part, but there were areas in the bathroom that had dirt and dust. The towels were old and rough. The shower curtain had a black stain across it, the bathtub had a dark ring. The sheets were not new or fresh looking. It was close (1-2 miles driving) to many places to eat and a Wegman's. No tea in the room, only coffee. I would not stay here again when I am in town.