MUR Neptuno Gran Canaria - Adults Only

The location is so convenient…the staff are so nice and friendly and especially Jeorge,Maria and Naima. I would definitely recommend it!

People were very nice and friendly! Especially I had one cleaning lady on my third floor that always was complimenting me and saying nice things! Love her positivity! Also pool was really nice as well. I didn’t spend much time in hotel cause of other activities on the island

A nice hotel with just a few problems. I had already booked the hotel before checking on Trip Advisor which is unusual for me. I have a mobility problem which I now know has already been mentioned by previous guests. It turned out that it didn't cause too many problems the only stairs I needed to use regularly were to the restaurant but even then only about 6 or 7 which for me is just manageable. The only other must use stairs are to reception but those only needed twice checking in and checking out. My word of advice to anyone with mobility problems is don't book a room on the first floor, there is no lift access for some reason. Other than those minor problems for me the hotel is first class. Rooms cleaned to a high standard daily. Snack bar by the swimming pool lovely serving tasty meals. The restaurant's first class on food and service. Oh another odd thing which I moaned about but was quickly rectified the toilet doors by the snack bar and sauna closed around 6pm when the pool bar closed. I was told that there was a rear entrance which was fine but on my first use I found the gents easily enough but in complete darkness. Did I enjoy myself for the week yes I did. Would I stay again yes I would. Staff very helpful and accommodating. There is a slight barrier problem with a lot of the friendly is their command of the English language isn't brilliant but we are in a Spanish resort so not totally unexpected.

die Lage, das Essen.

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