Hotel Imperial Plaza

Everything was dirty, the rooms weren’t complete, as mine was missing the minibar fridge. The second room I got had an unpainted wall and the carpets were full of dust and dirt. The swimming pool without towels or service, then the breakfast buffet would charge extra for expresso coffee. When I asked reception to move my room as I was not happy they told me “inshallah” tomorrow but nothing happened. Also no room service Definitely not a 4 star hotel. 50% of it was selfservice.

Amazing family trip - had 2 family rooms - really clean. Staff was very friendly. Concierge service was constant in contrast of what was said on website. Buffer Breakfast was good with number of varieties. The slight issue we had was to do with outdoor swimming pool which was advertised on website but that swimming pool belonged to the residential blocks adjacent to the hotel. Over all very satisfied with our stay in Imperial Plaza Hotel

This is definetley not a 4 star hotel. at best a 2 star. Breakfast was terrible, we ended up getting our own in the end. Rooms serviced late afternoon. Too far from city centre, you need to get a taxi and is not walkable and you will get ripped off by the taxi driver. socket hanging off the wall. Room was too small for a family room. very dated. Only possitive i could find was staff were polite and helpful.

Not a bad hotel Little far from the centre

The hotel was very tired looking and many of the features advertised were not available. The room we were offered initially was a suite and had a hot tub on the balcony. However the hot tub was broken, the air conditioning did not work, there was no mini bar the bath looked dirty as it was scratched even though it was clean. We asked to change rooms as it was really not and needed air conditioning. The 2nd room we got was not really any better. The room service was appalling as they hardly ever answered the phone. When they did, the tea or coffee that was requested was cold every time! The breakfast offering was also very poor. The only good points of this hotel was the location, rooftop swimming pool and Hammam service at the spa.

Sehr dreckig und freundlich Frühstück 👎

The room was scrupulously clean but a bit shabby. The pool terrace was lovely but the water was freezing. The food wasn’t great. It’s a convenient location if you don’t want to be in the medina. It’s very cheap and as such very good value for money. It’s quiet and a short walk to the supermarket and drink store. It’s about £3.50 in a taxi to the medina.

It looks beautiful,it's perfect for a holiday ,it clean ,it has every that you need .and very help full staff as well .

Our room was clean and the cleaner would come every day to clean and to stock up the necessities. Breakfast is a bit random but the pancakes are made fresh and are very delicious! Watch out for the airport transfer as we initially thought it was part of the booking however they charged us 450 dirhams when we got to the hotel. We paid it but decided not to go with them for the way back. The receptionist kept knocking on our door asking for the time to pick us up in the morning I said they were too expensive and that we arranged our own taxi. HE returned later on that evening to say that the price paid upfront was for the return journey as well. It all seemed a bit dodgy to us and I thought if we just agreed to the transfer they would have charged us that again. Maybe it's normal for them but I personally thought it was odd - at no point did they confirm that the payment was for both ways. Especially that I raised my concerns about the amount before paying but they just spoke and laughed in a different language.

The bedroom wall sockets dangerously hanging off the wall, towels were not as clean as expected with blood stains residue on them, furniture was falling apart, safe wasn't working.