Hotel Imperial Plaza

the staff was very friendly. the room was quite reasonably sized and the hotel is really well located with a bus that goes straight the Jamma Elfna

+ Great and helpful staff. - Breakfast sub par. Vastly overpriced spa (sauna $20 for example). No hot tub (even though advertised). Roof top pool neither clean or warm. No bar (closed). No fridge/minibar (removed from room). Useless wifi, doesn't work in the room. Stay away, this place is a scam.

Staff were rude and the general condition of the hotel was abysmal,

The hotel is in the middle of a residential neighborhood; limited dining options near-by and nothing to see within walking distance; about 10 minute cab-ride to the "old city" or the train station; seems to cater to middle-class Europeans. Wi-Fi free in the lobby; overall a good value.

The hotel was clean enough and the rooms were comfortable, but I found the staff very unwelcoming and unhelpful. There were a couple of members of staff that were welcoming and helpful, but the majority weren't!

Having visited over 200 cities around the world - some big, some small, first world and third world, and stayed in Hotels and hostels - this was the WORST. In Summary * NO HOT WATER - was fixed one night (after 5 1/2hrs of me waiting in my room and six visits from the handy man) then the next night I was advised there were too may guests and there was nothing they can do * TOILET BROKE - wouldn't flush * FAR AWAY FROM TOURIST AREA - a good 20min walk to train station and 30 min minimum to tourist part of town - also, not many taxi drivers know where it is - even when I showed them address and maps! * ROOM SERVICE - Couldn't call for it - had to order at the pool or reception - ordered the same thing a second time and something different - that cost twice as much showed up - with STALE BREAD and chips that had been re-fried so were disgustingly oily and hard - Oh, and they charged me twice as much. Each time I went to reception I could sense their eyes rolling and sighs of exacerbation every time I left - and I had to physically go down to reception because they don't answer the phone! Bad water pressure - I can deal with - no hot water, I cannot. When I advised reception, it took a guy (with terrible BO) Six visits to my room across a span of five and a half hours to finally get me some hot water (this was 5.5hrs I had to sit around waiting). The next morning, when I used the toilet, it would not flush - I advised reception on my way out for the day and when I was back, it was fixed - but back to no hot water. Also, quite far from town, so couldn't just nip back to drop off bags or change shoes etc. Pool looks far better on photos than in real life, and the bar by the pool only sells beer and softdrink (super inflated prices) - no cocktails or anything else. DO NOT STAY HERE!!!

We stayed 5 nights in Aug 12 and found the hotel staff pleasant and welcoming. The room was quite large and comfortable and overlooked the central court-yard of the surrounding appartments. The views of Marrakech and the High Atlas mountain range were excellent from the roof top swimming, which was a welcome relief from heat at the end of the day. The hotel is a 50min walk from the centre of Marrakech for those foolhardy enough to attempt it, a taxi takes around 10mins and is well worth the money, bargain hard for a good price!!!! A major plus point was the excellent and refreshing air conditioning that pleasantly hummed away day and night and kept us well chilled. For those of you who read reviews I would say dont, everyone has an individual experience of a holiday. Taval with an open mind, dont have any expectations as you will always be a little dissapointed, smile, say godmorning/evening and respect the country and people you are visiting then enjoy.

The worest breakfast every and not worth £7.50 per day per person. The hotel staff try to lie alot and have many hidden charges. The hotel staff tried to make us get cabs and book events with them with a 100% to 150% markup. So be aware of staff. We said we where muslims and then they offered as better rates so its bit of a racist culture and white people definately are made to pay over the odds.

This hotel was 'OK' it is definitely not a four star hotel, I would give it 3 stars in Britain it would be 2. The lunch ordered on the roof terrace always arrived cold or meat uncooked and always took up to an hour to arrive. The dinner would look lovely but would have at least one thing on the plate which was cold. The reception staff were always busy mostly talking to each other, a charge was put on everything done. On the plus side the view you get from the terrace was brilliant over all the buildings in Marakesh and there are enough sunbeds around the pool. The breakfast was lovely as the hotel has a patassrie joined to it so the pastries were beautiful! The rooms are clean and OK. If you want somewhere clean to stay with a lovely view of the city from the roof stay here but do not expect a four star hotel.

Clean, Not to far from town Great deal and staff are real friendly.