Residence Inn by Marriott Fredericksburg

Avoid at all costs. My family stayed here the night before a family funeral, and the experience added unnecessary stress during an already difficult time. In one of our rooms, the shower spout came off while my daughter was in the shower. There was no immediate accommodation offered or meaningful attempt to rectify the situation. In the other room, the bedding was torn and tattered. We didn’t even bother reporting it that night because it was late, and we had an early start the next morning. Before departing, we explained everything in detail and were promised a follow-up call. Instead, we eventually received an email from the assistant manager that showed no accountability or acknowledgment of what had happened, simply stating: “I understand that you requested to speak with a manager. Please let me know how I can assist you, and I will be happy to help.” I requested to speak directly with the General Manager, who was copied on the email, but seven days later there has still been no response. Their proposed resolution was 10,000 points. They can keep the points — what I wanted was accountability, professionalism, and a partial refund. Very disappointing customer service and an unacceptable handling of serious concerns.

Room was nice. TV was good. Easy to park.

Room was very far from lobby. Hot water for tea at breakfast wasn't hot enough and the container had been used at one point for coffee and you could taste the coffee residue. They should not use those containers interchangeably. One should be scrubbed out and used exclusively for hot water

Location

Noise from 95

I think the breakfast was great I also like that it had a good kitchen

The AC was too loud - it made so much noise that it shook the room. The room was too small and it smelled like urine. I called the front desk and informed when we checked in but he said the only way to resolve the AC being too loud is not to use it.

Nice stop on our way to NC. The man who checked us in was very friendly. The beds were comfortable and rooms were clean. The breakfast was very good for a breakfast buffet in a hotel. The spinach egg soufflé was delicious! Would stay again.

Nice room a great size . And bed was comfortable

Nothing really