Novotel Nha Trang

Experience was impressive. Started the breakfast at their Square Restaurant. Service was impeccable. Food was decent. Big kudos to Thuy Linh for the great hospitality. Highly recommended.

The warmest welcome in Vietnam From the moment we arrived, the concierge and front desk team were incredibly welcoming. John, who checked us in, was fantastic—friendly, professional, and genuinely helpful. The room had everything we needed, with a great sea view to wake up to. The gym was well-equipped, and the pool was perfect for a refreshing dip. Housekeeping were excellent—always smiling and kept everything spotless. Great staff, great facilities, great stay. Would definitely return.

Great location across the road from a great beach . Easy walking. Distance to everything . Staff were exceptionally friendly and helpful . The rooms are a great size if his getting a little dated . Our bed was quite firm but when we asked they added a topper no problem Would definitely stay here again

L’accueil, la propreté et l’emplacement

Rien

Vị trí , nhân viên, tiện nghi , sạch sẽ, chỗ để oto

Ăn sáng có cơm tấm ngon, còn lại ko ấn tượng lắm

Very good & satisfactory stay with Novatel & special thanks to hotel staff for there super hospitality during our stay to Ms.Thanh, Ngoc,They Huang Rajesh

We stayed in this hotel for 3 nights and were given an excellent room facing the sea. Of special mention is the breakfast service. I was not feeling well on the first day and the restaurant manager Thanh noticed and then offered to make me a ginger tea. When I didn’t finish the noodle soup, she was proactive to ask if it was not good. On the whole the service is attentive at the restaurant and check in as well. The hotel is also near the night market and many good eateries 🙂

I previously wrote a review after an earlier stay because I was deeply impressed by the service. During this recent visit, I was reminded once again that my first impression was absolutely right. Despite visiting after the flooding in Nha Trang, the hotel maintained a warm, calm, and highly professional atmosphere. What stands out most is not just efficiency, but genuine respect for guests. The hospitality here feels heartfelt rather than procedural. I would especially like to express my sincere appreciation to Vy and all the staff members. What moved us was not the kindness of one individual alone, but the consistency of the entire team. Every interaction — across all departments — reflected the same attentiveness, balance, and quiet professionalism. The service was never overwhelming, yet always present exactly when needed. That balance is rare and truly admirable. As an Accor member, we were generously assigned a high-floor room with a beautiful view. However, when we mentioned that we had fond memories of staying on a particular lower floor during a previous visit, our request was graciously accommodated without hesitation. This kind of thoughtfulness cannot be created by manuals alone — it comes from people who genuinely care. The true value of this hotel lies in its people. At checkout, we found ourselves unexpectedly emotional — not because we were leaving a hotel, but because it felt like saying goodbye to something warm and meaningful. Accor and Novotel are truly fortunate to have a team like this. Vy and all the staff members embody the spirit of the brand. I sincerely hope they receive the recognition and appreciation they deserve, as they are the ones who bring the brand to life. We will definitely return.