Novotel Nha Trang

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The staff especially the security really not welcoming , I felt everyday like being hated the way look .. never smiled .. one time I confronted one of the security for giving me such a looked .. I felt racism and discrimination toward service since check in the front office not even felt welcoming at all

From the moment we hopped out of the car at Novotel, we were greeted by friendly staff. Check in was quick and friendly. We were upgraded to the 17th floor and our room was beautiful. Very clean, spacious and a view over looking the beach. Our room was cleaned perfectly every day . Breakfast was always fresh and by the next morning the staff knew what coffee we liked. I am in love with the Vietnamese coffee. We had the BBQ seafood Buffett twice. Very good price and very fresh food. The staff who stood out were Tu. She saw us everyday to wish us a good day . Ms Huong, Man, Huy, Tru. Linh The security opening the door every time we came in or left always greeted us with a smile. We had a massage and it was very refreshing. All staff were happy and friendly and did their job perfectly. This is a reflection on management. Will definitely come back to Novotel Nha Trang.

Terrible and recommend not to book. The rooms are smelly and outdated. The beach only has 8 beach sunbeds. They are cheap plastic, umbrella is mouldy and all limited Novotel sunbeds are in third row away from beach which is annoying when travelling with kids who needs to be monitored by the beach. The pool is tiny and freezing (cold plunge). It is rusty. Sauna is broken. Worse is the noise. Heavy heavy noise until midnight. From music and traffic. Terrible experience and definitely lash time to EVER select any Novotel again!! Family travelling with 2 kids. Customer service lacking.