Cambria Hotel Columbus - Polaris

Staff were super friendly. Hotel was very clean and well maintained. Very modern features in the room . The only negative is you have to pay extra for breakfast.

The entire hotel was hot. No air circulating anywhere but in your room. Sitting in the lobby bar was unbearable

My wife and I stayed at the Cambria Polaris in RM 221 on Saturday to Sunday, September 13-14. Daytime temperatures reached 86 degrees. The air conditioning failed to lower the temperature on Saturday evening and we needed to lie on the bed with no covers on and the window open (to the extent possible) before the temperature eventually became tolerable enough for us to fall asleep early the following morning. We were told to contact the manager on the following Monday for compensation since neither maintenance nor an alternate room was available that evening. I attempted to contact the manager several times by phone but the VM did not accept messages, so I sent an email asking the hotel to please provide us with at least a partial refund of the cost of our stay. I received no response.

Great prices for the suites, the air conditioner was kinda loud but other than that, it was a beautiful place to relax after long days of meeting my s/o’s family for the first time. Great bar, snacks weren’t too overpriced, nice pool, super quiet. Bathroom was beautiful and had a speaker built in, great for a one-woman concert that doesn’t bother your neighbors. Would definitely stay here again.

Worst Hotel Ever This hotel is a complete nightmare. The staff is incredibly rude and have no clue how to treat guests. Our room was filthy – dirt everywhere, the bed sheets were disgusting and had clearly not been changed from previous guests, and the bathroom was full of hair. To make matters worse, the front desk yelled at me for no reason. These people are unprofessional

Room was very dirty. Oily handprints on the headboard. Trash under furniture. Dirty washcloth in the shower. Ants on desk and walls. Saw staff spraying bug killer in room next door and the hallway. TV was disconnected, had to reattach two cords after troubleshooting myself. No response from staff to my reply to your “how was your sleep?” morning text.

The room had a terrible smell -- like mold from a flooded room/bathroom. It was terrible. It was a handicap-accessible room and the toilet paper roll holder was broken, making it impossible for someone to use if indeed in a wheelchair. The bed was so soft that my daughter and I would wake up rolled into the middle. It was a 4-star that really was much closer to a 1.75-star. The pool had trash floating in it.

Bed was very uncomfortable and the ac didn't really work in our room

Very happy within overall experience. From check in to check out, exceeded my expectation. Hotel was very nice, room was spacious and clean. Bed was comfortable. Definitely would recommend and would stay again.