Staybridge Suites Austin Northwest by IHG

Staff was very attentive. Appreciated the breakfast and complimentary wine. The room was excellent. Pleasantly surprised with the quality of the mattress on the couch. Nice sleep

Older hotel, shows its age some. All other entrance doors lock and disable by 11pm, makes parking on bad weather days ridiculous. You then have to park in back and walk all the way around to front doors to get in.

Very nice room in a great hotel

The facility itself was well organized and appeared clean! Ashton at the front desk was amazing and very welcoming. Accommodated our needs in a timely manner!

Upon arrival the bed sheets were clean, however the bed mattress itself was not. It had what appeared to be either coffee or blood stains on the bed and the general manager Stevie did nothing about it AND charged my card for stains that did not come from my family! Informed me that I could not do nothing about or talk to anyone else about the issue!

The shower head had a leak in the side which I had to watch the shower curtain The bathroom door was missing a hinge The closet door was not hung correctly The kitchen has several quality issues and the microwave door couldn’t open due to the mount not being secure and square.

Clean and comfortable with a nice, hot breakfast. Very friendly and helpful gentleman at the front desk.

Good food, nice service & quite place

Good

I like the fact that it was clean and everyone there was friendly there.

That we reserve our rooms early but when we got there they had to find us a room 2 times which was a hassle what was the point in getting it reserve if when you arrive it wouldn't be available because we were there at the time we were supposed to be there waiting to get into our room from a 3 hour drive and then our key card stop working at one point as well