Staybridge Suites Austin Northwest by IHG

I recently stayed at here (Room 408) over the weekend 5/23-25 and I am compelled to share my experience. Unfortunately, it was far from satisfactory. The ceiling had a noticeable leak, and I could see what appeared to be mold growing in the area. The furniture was in poor condition; the sofa bed was ripped, and the mattress was stained. To make matters worse, we found a roach on the kitchen counter, which was quite disgusting. The comforters also had stains, which made it uncomfortable to use them. I requested additional blankets because we chose not to sleep with the comforters. The whole room had an unpleasant smell of mold, further adding to our discomfort. Given these issues, I believe the price we were charged was unjustified. Overall, I will not be returning to this hotel chain in the future. I hope you take these concerns seriously to improve the quality of your accommodations.

I loved the room, it was just what I wanted. It was perfect. It was comfortable, clean, quiet and reasonable. the staff was friendly and helpful. I highly recommend this hotel.

Front Desk clerk helpful and kind name Viola.

Easy, convenient and clean. The breakfast has lots of fruit, yogurt and other stuff. It’s actually a decent spread.

Value for money

I had a better hotel room, bed, and mattress at a Motel 6. These guys have us a full sized bed for two grown adults that had me awake in pain after 5 hrs of sleep. DO NOT RECOMMEND OVER PRICED FOR TRASH. “Breakfast” is stale coffee and packaged muffins. Must ask for glasses/plates/etc for the kitchenette. Gave us one mini bottle of shampoo (no conditioner) for two people.

Curtious staff

The room had hair in the shower from the previous guest and there was bird poop on the pool lounge chairs and along the pool and the pool was filled with bugs and leaves.

Provided hand soap and conditioner was watered down to the point of being barely usable, hand soap was also empty upon check in. We had to talk to the front desk twice to get it refilled. Water pressure in shower was very low, had to hold the shower diverter for a few seconds to even turn the shower on. Pool was not very clean. Provided breakfast was good with many options, bed was also good and clean. Staff were friendly.

I stayed there for 3 days 2 nights. The room was very clean. The hotel smelled clean especially my room. The front desk was very nice and helpful. The breakfast was good. It was your typical breakfast. The staff was friendly. I will stay there again if I am in town.

I liked how it was quite and easy access to stores and food. Also the staff was very friendly and helpful.