Riviera Hotel South Beach

Everything great had a good time

Excellent... balcony is brilliant

First time in miami and this hotel was perfecr and close to everything we needed. Hotel staff was great and very friendly, would definitely stay again here.

Excellent and highly recommend!

Property was perfect for my vacation. Check-in was quick and friendly. There were a few quirks with my key not working once or twice and I had to wait one day to get my room straightened out, but I enjoyed my stay. It was within steps to Collins Ave and the beach, allowing me to hang out and enjoy the beach at sunrise. There is lots to do, including the Miami Convention Center, Botanical Garden, and lots of food and shopping. If anything there were tiny details in the room that could have used attention, but I was otherwise comfortable and feel this is a jewel of a location to invest in. Great for solo travel.

When I went to go and check in after everything was already prepaid, they asked me for a $34 resort fee, which I thought was just ripping me off since I prepaid everything

There was a strange smell in our room, the smell was a mold or mildew smell, and rotten eggs. The ceiling look like as if it’s growing mold on it, not sure if it was made that way but I doubt it. The floor was very wet and moist our whole stay. When we first checked in we had towels but there weren’t any small face towels, when I asked for face towels I was only given 2 towels after we had been there for 2 days already. Every time we left and came back we noticed that housekeeping entered our room but didn’t clean just took towels and didn’t replace them, if they did it would be all big dry towels no face towels. The restaurant that’s connected to the hotel the food was horrible and the 2 female waitresses were very rude, and had very bad attitudes because they had to do their job. I asked the front desk for a manager and was told that they don’t do business with them. The overall room was okay despite the horrible smell and no face towels in our room upon check in and also the floor being moist and wet our whole stay. Me personally wouldn’t stay here again the next time I visit Miami.

There was mold in the room

After booking this hotel (due to other hotels randomly closing their pool), we learned that their rooftop pool was

The hotel and amenities were fantastic. Location was great. Rooms need to be more upgraded with smart TVs and phone plugs. Housekeeping staff were all fantastic and above and beyond. Front desk staff were very unfriendly, didn’t welcome or smile, and unwilling to help. Exact opposite of the housekeeping staff who smiled