Riviera Hotel South Beach

Staff was very rude at check-in for no reason no smile. It looked like it was a chore to get us in. We stayed at South Beach hotel last time two weeks ago. They charged $40 same as Riviera for parking the car, but they actually parked it for you. In this case they send you to a parking lot with no elevator had to park on the third floor and it was quite stinky. There was no amenities in the room other than a fridge no telephone no safe very very small. Could barely move the other issue in the morning Asked for one hour delay so I could put the suitcase in the car. Of course they won't give that to you unless you pay $25 an hour check-in is at 4 PM. Check out is at 11 AM. That's a little bit unfair in my opinion overall, I think there are many better options

Great stay ! My family had the queen suite which was nicely decorated. However the building is aging and it shows in some areas. I think more thorough cleaning would help with that. The pools are not big pools but I loved the size and the rooftop was amazing. The staff were super friendly. I didnt like that our room didn’t get cleaned one night especially after I left a message about the cleanliness of the room. It’s wasn’t filthy however soap scum and water stains were visible , and the bathroom door kept getting stuck. The light fixtures in the bathroom had visible dust buildup and we had 2 cockroaches visit . The beds were super comfy! The tvs are older models so not much is on and they aren’t WiFi TVs. The beach was a block down , the location was close to everything and easy to find. I wouldn’t stay here again only because I’m a hotel snob. But this hotel is Beautifully decorated .

The property didn't have ice or a vending machine to use The door bairly clossed and thr toilet was messed up

This property did not have bath clothes! We requested bath clothes on 2 separate occasions. I had to stop a worker that didn't speak any English and ask for bath clothes from her cart. She had none! She had to go into another room and remove the bath clothes from there.

Decent stay

I had to ask for towels several times, light were too dime in the room. The sink was outside the bathroom which made it werid to was hands. drinks was water down. The ice machine didn’t have ice for most of my stay. The ceiling looked bad like it was cement.

The room looked nothing like the pictures is felt dirty smells like paint there was pretty much no lights the shower was working poorly the water was leaking out of every possible place except the shower heads I accidentally booked an accessible (handicap) room and wanted to change it because I didn’t require it but the front desk told me that this is what I booked and that’s it the water in the pools was murky and they were small there is no insulation in the doors (big gaps) it was all really disappointing I’m really surprised this place has 4 stars

It was cool one of the television was out of date.But they was quick to fix issue, the bar was amazing.Only issue I have is why the security deposit take so long. Hotels usually give it to use fast they so slow

Staff was adamant about trying to keep my reservation in a room where the temperature was 83 degrees even with the portable a/c that was on 60. This went on for over 15 mins before he decid3ded to switch rooms. Also putting in a workorder takes forever as well!!!

Like that the property decor plenty of options for great photos