Riviera Hotel South Beach

This is an unfortunate set up. The hotel staff, rooms, location, amenities and facilities were as expected. The staff was exceptionally friendly and accommodating. The unfortunate part is that the motel rooms circle a center courtyard that contains a restaurant. The restaurant is not owned or run by the hotel and is very very noisy. We had an early morning flight but going to bed at any decent hour of the evening was impossible given the proximity and noisy level of the restaurant. A hotel’s primary function is to provide a place to sleep but I don’t see how they can provide that service with the current restaurant relationship.

Manager was rude made me wait 2 hours on the sun until room was ready. Rooms are very small and the pool on the roof was nasty complained every day but no one seem listen. I had to clean the pool bugs myself.

Beautiful property

Double Queen

Love it , will be returning soon

Good hotel good workers thank you riviera

It was in a good location but the room needs some repairs for broken lights, tiles, etc.

Many inconsistencies between Expedia summary and experience. We were unable to check in for 90 minutes past the documented (in email sent by Expedia) check in time of 3pm and were dismissively treated by staff. Name of hotel is inconsistent and as a result, Google maps directed us to wrong hotel (site says Riviera Hotel South Beach on Expedia , not “Riviera Suites”and I received an email with the correct address AFTER I had checked in. ) ironically, the staff there graciously gave us the correct address when the uber app could not locate the hotel as named on Expedia and in the pre-check in email. Shower set up leaked all over bathroom floor and the bathroom door was semitransparent (wavy glass so your image was distorted but visible) which is not ideal when you’re traveling with friends. Final straw was morning coffee was located in a different building across the street. I was directed through a locked gate which lead to a construction area-luckily I ran into an employee who lead me through the back passages to get to the lobby No tea or even hot water as advertised, and coffee was undrinkable—a minor issue but summarized the lack of attention to details. This hotel needs to be consistent in their advertising on third party sites. Great architecture generally but would not recommend.

I did not feel safe in this hotel. First, they put me in a building across the street from the hotel lobby. There were 2 homeless individuals high on drugs in the streets roaming. The first night, the fire alarm went off around 2:30am. My party and I exited down the stairwell closest to our door. It led to a alleyway with broken glass and a locked gate that led to the main street. We had to go down the alley for a block until we go to the main road. The firefighters came and turned off the fire alarm 10 minutes later. It took another 30 mins for the power to return to the rooms but the AC unit took longer. I talked to the front desk Saturday night about the situation but I was brushed off.

The first room they give me had blood on the sheets