Riviera Hotel South Beach

No one know anything they can charge you on things you didn’t ask for

Near to Convention Center

The room was clean however… The jet aircraft engine in the air conditioning unit made so much noise I could not list n to the tv at a normal volume. The maid picked up the used towels but left new ones on a table by the door, not putting them in their proper place. I booked too many days and ended up paying for the days I could not use, the hotel said sorry there was nothing they could do… Disappointed to say the least.

Very clean but no elevator

1-elevator did not work entire stay 2- no bell hop to assist with luggage so we carried our bags up 4 flights of stairs 3-bed sheets were dingy and had long strands of hair throughout 4-no coffee machine in room 5- staff members at front desk are not pleasant 6- on several occasions, I needed ice and it wasn’t available in the machine 7- no phone in room 8- day 1 of cleaning, housekeeping did not take out all of the trash in room and did not clean the floor

We did not have a good stay at the Riviera Suites. We read reviews before going and decided to book a room for the night before and after our cruise, as it is close to the beach. The check-in process took a really long time. The staff were not friendly and were not helpful. The biggest complaint was that the elevator was down and we had to take the stairs to our 4th floor room. The stairwell smelled like dirty feet and body odor. Our room faced the bar/restaurant and it was SOOO loud at night. Our door did not shut itself, so we had to push it closed. The toilet was super loud and had a screaming sound coming from it. The shower door did not latch, so when we took a shower, the water ran out and onto the tile floor, making it slippery. The sink is on the outside of the toilet/shower area, so it was not sanitary to use the bathroom and open the door to go out and wash our hands. A couple of positives were that it was two blocks from the beach, the A/C worked really well and the main building/check-in smelled AMAZING!!!

Very good

Booked a room according to the pictures that are posted. Did not get what was expected, but got a completely different room. The room was stale and had a stench. Customer service was horrible. The worst I have ever experienced. Very disappointed.

Well let’s start here. When I arrived to this location I thought I was going to enjoy it like I have before. Wrong. When I was checking in as I gave the staff my ID she says oh we have two ppl here with your last name. I looked at her and said you have my ID. I was trying to surprise my boyfriend with my cousin and her boyfriend joining us on the trip. Then the lady called my cousin name out loud. As if that was called for so my boyfriend said oh that’s the surprise. I was pissed tf off. Then we had no hot water in the shower only in the sink. Then the elevator stop working 6/16/2025 I asked the lady at the front desk when will it be up and running again? She said we just called someone out to fix it. They must be coming from the island somewhere because when we left it still wasn’t working. Now I will say the location was nice , the food is great ,& they give you one free drink from 5/6 during happy hour. The staff at the front desk never apologized after I told her she ruined my surprise. So I was really disappointed with this location I will never visit it again.

Bad services. Elevator not working and my room at level 4. Costly parking. No coffee in room.cut my stay short cause bad place.