Cocoa Luxury Resort, Nyali

Rooms are great, great views of the beach and access to many other hangouts

I was a little anxious about this hotel based on many of the reviews but was so glad I still chose to stay there. The entire service staff, from reception, to wait staff, to room cleaners were exceptional. The lobby immediately gave me a good impression and I loved my room. I’m told they are under new management and clearly it’s working really well. I picked a room facing seaside so maybe that was the difference but it was renovated, comfortable, and clean. The pools and grounds are beautiful and while I didn’t use the fitness center, I walked through it. It has way more equipment than most hotel fitness centers and once again, the people were friendly and welcoming. The beach can get crowded but it’s still good for walking and sitting/people watching. I didn’t swim in the sea but there were a lot of people in the water. I will add that I am a 63 year old solo traveler and have been to a whole lot of places. This place impressed me. Give it a shot. It’s worth it.

The sea and ground area was nice. Had some issues on transport from airport to location Room was stale air, non clean bath tub, bug netting not good, bug and mosquitoes issues, dirty floor, room had odor. Staff helpful getting to room The there are several restaurants some had several hours left to be open and were not engaged for service and recommended eating in the main area and many items not available. Took over 1 hour to get a plate of pasta and was not great. Staff advised they were short on help. Again the description of the place and services did not match. Except the AC worked I was in the region over 20 years ago and perhaps the place was grand and need up dating. We were looking to host an event for several 100 persons. Place does not meet our standards will consider other options

The hotel is serene, with an amazing view, it has a lot of beautiful vegetation surrounding it. A walk by the beach is recommended. However, the facilities are a bit outdated, the toilet had issues flushing, the room key had a problem and it was a struggle opening my door and some amenities were quite old. The service was good and the hotel staff were very friendly and welcoming.

amazing place and excellent customer service

Great location and amenities for the price. Next to the beach and very clean!

amazing place to stay and clean and good service and very friendly pple thanks nyali sun africa beach hotel

We enjoyed our stay and the amenities were beyond our expectations.

The environment and the view are incredible

It’s tired! A shadow of its former glory. This is a true example of why Mombasa won’t be considered as an international destination anymore. At best a 2 star performance. The bones of the buildings are good and strong. Interiors need updating by with a designer and a good budget. F&B poor. Linen shocking. Service, haphazard and directionless. Noise. Pool bar tunes pumping out too loud. Gym music cranking at 6 am? Needs good international management as this hotel still has great potential.