Blue Ocean The Fern Resort & Spa Ganpatipule, Series by Marriott

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The location was good

The rooms needs to be maintained

The location and beach front. Exceptional location and nicely done up lawns. The landscaping is very good and in general the ambience is very good. The staff other than the ones in restaurant and front desk were responsive and good.

Starting from Reception/frontdesk. The welcome was very cold and welcome drinks were served it seems as an afterthought. Cold towels provided on welcome smelt of Naptha balls, at least mine did. Bellboy took his time in coming. Rooms(villas), although spacious, are quite old and are in need of urgent repairs. Light fixtures broken. Creaky, jammed, stuck, or missing wardrobe doors. Even the Bedsheets (hopefully washed) were stained. Bathroom mats were dirty. The commodes were heavily stained. The Sanitray kit provided is good. Hot Beverages kit in the room are very basic and dont even have artificial sweetners or natural brown sugar. Room provisions include only 2 liters of water and was amused when the room service informed that anything extra is charged. Coming to breakfast, the offering is predominantly Indian and good. But the table spread other than indian is quite limited, if your into croissants and other bread offerings, there is nothing. Very basic baked stuff, not even buns, cupcakes were very general. The live counter serves only plain omelette and dosas, and when i requested a cheese omelette again, i was informed that it's chargeable. The restaurant is understaffed and not courteous. I suppose to illicit a smile from them, maybe you need to tip them. Does in no way justify the Five star resort tag. After paying 12K per room felt letdown. If it was not for the immensely beautiful location and ambience, it would have been a washout. The management needs to improve the rooms and quality of services bigtime. Amongst all my liesure trips i have availed this is the least value for money. The offering may be considered good under 7k tax and breakfast inclusive otherwise its a losing proposition.

Location was good.

Poor Service - Resort was short of staff