Hampton Inn & Suites Cedar Rapids

Location and parking was great. Ease of checking was wonderful.

No box spring for the mattress. Only the bed base and a mattress.

Quiet

Was put in a room across from the pool and it loud

I checked in and found that I was in a handicapped accessible room. The bed was basically very near the floor which I understand for those that need this accommodation however I was staying for a week for the funeral of my Mother and it did not work for me or the members of my family that I knew would visit me in my room. I asked Nate at the front desk if I could move rooms and he said no because I booked thru a third party. I begged for an exception, he refused. He did offer me a new room for full price per night. I verified with him that this would be an additional per night on top of what I had already paid for the room. He said yes! He also said this also had to do with the fact that they were booked into the following week. Also.. not true. I finally spoke with Erica who did put me in another room. The other issue is only suites have refrigerators. I have medicine that needs refrigerated so then that became a problem also. She at least offered to put my medicine in a refrigerator that is behind lock and key. That did not sound like a option for me either. A niece finally kept my medicine off property. Day 2 I asked for new towels and for my trash to be emptied. The lady that answered the phone was rude said they only do that every other day. No one at the front desk greeted me coming or going multiple times a day or even seemed polite. Overall a poor experience! Would not stay again.

We were very disappointed that the treadmills didn’t work. We reported this to the staff right away. They let maintenance know but they could not fix them and they never worked during our stay. This is very important to our choice in where to stay. Really just wanted to leave but couldn’t get money back. Super disappointed. Additionally, it wasn’t overly clean and is starting to get run down. The shower water was not hot. Staff was friendly and breakfast was good. There were weird noises in room from the hotel, not other guests.

Super clean, extensive breakfast, courteous staff and extremely comfortable bed. Four pillows per bed is awesome.

Nothing

Very clean room, great breakfast options, friendly staff, and comfortable bed.

Staff was lovely as always

Nothing

I like the location since it it close to shopping and access to the interstate is close. I appreciate the free breakfast since many hotels don’t offer it. I love that there is coffee, tea, and hot chocolate offered at the entrance. I also love that bottled water is offered upon check-in. Staff is always friendly and helpful. The young man at the front desk (I apologize for not knowing his name) does an excellent job and is very attentive. He has checked us in with previous stays and consistently does a great job. Our room was very clean as well.