Touchstone Resort

Loved the 2 bedroom lakeview unit. Restaurant food was good . We would have liked them to open for breakfast.

We had an amazing experience at Touchstone Resort! . Everything was just perfect. Our one-bedroom suite was amazing, especially with the breathtaking sunrise view right from our room. The suite was spacious, comfortable, and gave us the relaxing Muskoka getaway we were looking for. We also loved the easy beach access, which made it even more enjoyable — the perfect spot to unwind and take in the natural beauty around us. The resort itself is stunning, and the service made us feel well taken care of. Would definitely recommend Touchstone to anyone looking for a peaceful and refreshing escape in Muskoka!

We had an amazing experience at Touchstone Resort! When we first arrived, we were given our room but noticed it hadn’t been cleaned yet. We informed the staff, and they immediately sent someone to take care of it. The situation was handled so quickly and professionally that it didn’t affect our stay at all

The sense of privacy and the beautiful view

My booked "superior room" was nothing but a king sized bed. The patio was shared by others and my deck chairs were being "borrowed" by the people on both sides . I asked reception for a room change and waited for the manager. I assumed since I am a gold Expedia member that he would certainly would switch me rooms. Instead, I was told that "We don't do that here, just because you don't like your room, we don't move you" Long story short, I was moved and enjoyed my 3 night stay. Maybe a refresher course in customer service is in order.

No breakfast

I booked a superior room and it ended up being a king sized bed with a patio that was shared by the people on both sides of me. My chairs were being "borrowed" I went back to reception and asked for a room change, waited for the manager and was told "we don't change rooms just because you don't like it" I explained that i was a gold member of expedia and expected more. He said "We dont do that here" Long story short, I was eventually moved and totally enjoyed our 3 night stay. But, I will suggest that a customer service refresher course may be needed by management (you know who you are)

Friendly staff upon arrival we received an upgrade to a 2 bedroom suite. Unfortunately the apartment was full of dust ceiling fans were caked with dust. Water from faucets were yellow from the jacuzzi to the bathup. While the shower was on the washroom sink faucet had yellow water coming out. Could not use the washer and dryer to this problem. AC stopped working went down to reception to let the know. Maintenance came up to reset the valve. Once he opened the panel the filter was full of dust. The filter looked like it hadn’t been changed in years. Beautiful grounds and great view but not for allergy sufferers or for those don’t like a dirty apartment.

The resort has good bones, but lots of little details are missed. Carpets in our room were dirty. Trees need to be pruned at the pool so the infinity pool has a lake view as it was intended. Dock bar was closed and looked like it hadn’t operated in a while. Stream room was broken. Lots of warped boards, peeling millwork, rotting wood planks, and other finer touches.

Beautiful, serene property. Well kept.

Room not very soundproof. Way too much noise from unit above.

The restaurant was low quality at a high price.