The Mansion Resort Hotel & Spa

The grounds are very nice and there are plenty of pools dotted around to swim in. The staff is very nice and smiley and helpful.

I really don't enjoy writing negative things but there were a few humdingers. There were at least 4 construction projects going on around the place so no area was without the sounds of drilling and hammers banging. On top of this there was very very loud music playing for a group of 20 something year olds that I honestly thought we were in Ibiza. Last but not least, the breakfast was, well, lets just say that we gave up on day 3 and went elsewhere to have it. This might have been a 5 star 15 or so years ago but unfortunately not anymore.

Grounds , spa

Nothing

Very authentic. Amazing gardens and settings

Rooms are dated. Shower areas could be cleaner

They have many amenities but there is no hygiene, cleanliness and don’t have staff to help the guest. Worst experience of my life to stay in a property.

The room had lizards, spider webs, ants and not cleaned properly. They staff is liar and wants to rip off guest and not ready to help.

The hotel must have been incredible in its hay day!! We had a family room which was great, very clean. We had one large bedroom with a king bed and the second bedroom with 2 single beds. Big bathroom which was great, but had a shower that didn’t work and a leak in the roof. The bathroom did have a large bath shower combo so we used that. The grounds were massive, definitely in need of some TLC but still beautiful and tropical. The 6 pools were great to have. We used their free shuttle service to get to the main shopping area of Ubud and back to hotel. We would definitely stay here again!

The property itself was nice, I love the jungle vibe with all the trees and the little ponds with the fish and the many swimming pools. Our governor suit was also pretty good, very large and the room was always cleaned when we requested. If there's one major complaint we had it was the food. The breakfast was very limited and most of the time the food was cold, even being one of the first ones there at 7am. The room service food was just as bad, cold and expensive for what it was. One time we had ants on our burger bread. They were nice enough to give a refund on that item but it shouldn't happen at a so called 5 star resort. Other than the food though, it was a nice property and very safe with security at every entrance. I will point out that the staff are very friendly, definitely a highlight of the stay.

We rented two bungalows for one night for my wife and I and another couple traveling with us. The rooms were perfect when we checked in, well decorated, comfortable, and very relaxing. When we woke in the morning our bathtub and towels on the bathroom floor were covered with dead insects, mostly ants. Given that this is a tropical location there will undoubtedly be some bugs in the rooms but we had a lot of them. We didn’t notice any on the furniture or in the bed though. Our traveling companions didn’t have any issues with insects in their room so I don’t think our experience is the norm. Otherwise this place is amazing. So many pools and areas to meditate/relax. During our stay the grounds were being worked on and not all areas and pools were accessible. There is a spa on-site but the ladies chose to use the numerous spas in Ubud. The front desk staff is amazing. They helped us arrange transportation to/from town when our schedule didn’t line up with the regular shuttle times. We plan to stay here again on our next trip to Bali.

Very authentic hotel, 3rd time we have stayed here. Great location in Ubud as a base for days out

Very authentic Bali hotel. Great location in Ubud as abase for days and nights out