The Mansion Resort Hotel & Spa

Beautiful, staff

Walls paper thin, can hear everything from next rooms and outside. Food wasn’t great.

This place is magical! Be aware that they do host retreats that utilize one of the outdoor stages with a PA system for the teacher to speak over sometimes early in the morning but it wasn't terribly loud. I stayed in both the standalone lodge and then moved to another room that was part of the retreat package I came for and both are amazing in their own way.

Perfect

Our stay was not good at all, when we arrived in our room we were shocked to see that the room was soo outdated for a 4 star hotel. There was ants in our room which kept coming on daily even after the cleaner, bless him, tried to get rid of them for me. The next day we had a gecko in our room. Not to mention the continuous any highway running across the ceiling. It was not a comfortable stay we avoided being in our room and in the hotel as it was just ants everywhere and soo outdated.

Property is very tired and run down

The pace has been run poorly no information given to guests, staff not helpful, rooms are damp and broken. Awful

The rooms were lovely and beds comfortable in the Villa's we stayed in. Unfortunately the water pooling/plumbing seemed to be a recurring issue with many showers. The grounds were spacious.

The grounds were not maintained well at all compared to other places we had stayed. The entire hotel looked tired and many areas closed. This hotel doe not look like the pictures. The outdoor furnishings are old and were never clean. The breakfast was terrible. We had to go out every day despite paying for a buffet that did not supply the many fresh foods readily available. They market themselves as healthy and also vegetarian/vegan friendly, yet it ws only ever basic old looking pineapple and flavourless melon on table, despite walking out to the streets and being able to access a wide array of beautiful ripe fresh fruits. The only serial was like a co co pops (full of sugar). The dinner menu in our option was far too complex and the quality very poor and again, way too much fried food. We chose to eat out mostly when possible due to this also. They would be better reducing the enormous menu (which can only be frozen foods) they then cook and focus on a couple of dozen great fresh meals cooked well and with flavour. Sorry guys; but I we and many others felt the same about the food. It really does feel at this venue that it is used for EVENTS due to its size and therefore takes advantage of such and that there is little focus on the important things (particularly at the rate of $200AU / night). We wouldn't come back here or be able to recommend sorry.

I enjoyed the location of the property. There was security who stopped everyone who entered so my partner and I felt safe. The staff and service was great for the entirety of our stay. We went to our room and saw that it didn’t have a bathtub, the whole reason we booked with this property and they were quick to accommodate us. The staff was very friendly, always greeting us whenever they saw us. The breakfast was nice and they were always bringing out fresh food. The pools were well maintained. Overall, great stay for what you pay.