The Dairy Hotel Queenstown, A Naumi Chapter

早餐不错，离市中心很近

停车略微不便

The location, the staff and the comfortable rooms.

Nothing

Their website goes all out to sell itself as ‘boutique luxury’ so I was curious to see if it delivered. Can’t fault the location. We booked parking (limited & pricey). Great building & limited number of guests. Fairly quiet although you can hear others coming & going in nearby rooms. Some street noise from passersby. A limited view to the mountains & a carpark but window high enough that it didn’t bother us. Nice touches such as the sweet station/coffee bar. Unable to heat up milk though! Basic continental b’fast choices. Very very cold in this room & when I asked about heating, I was told that there wasn’t any!! Come-on this is an easy fix….plug in a heater. Happy hour in the lovely lounge area also a great idea which people took advantage of but again….freezing in there. ‘Sink into a chair by the fire’, I wish we could have!! A gorgeous fireplace with no fire!! Everyone was complaining. At first glance we liked the room (even if quite small) especially as your eye is drawn to the lovely, wallpapered ceiling. However, after settling in, you notice other things. Remember they advertise “alpine-chic rooms, where bold design meets botanical flair. Curl up in cosy …..unwind in our sanctuaries” Reality. Slightly grubby carpet. “Adjustable mood lighting’, if they mean the dimmer switch then it didn’t work & the lighting was poor. Bed comfy but not sure what ‘Naumi's signature bedding’ was. Chipped brown tables. Hard to open wardrobe door. One chair although nicely upholstered. Brown curtains. Large ornate mirror & a couple of coat hooks added nothing to the room Bathroom. Small, shower good but again a cold room. Loo paper & tissues not replenished, had to ask. Not easy to find reception area or any attending staff. More than one person wandering around looking lost! I get the feeling that the hotel is run on a day-to-day basis by ‘back-packers’. This could be an exceptional hotel just as advertised, focus on the essentials & the customer service. It’s not quite there & based on our room it needs some updating.

Great vibe. Loved the happy hour opportunity to meet other guests. Very helpful staff.

The staffs are super helpful and kind. True Kiwi hospitality. Breakfast and happy hour are included Location is super convenient

The bathroom facilities are bit old. They are clean though.

Staff and service

The bathroom facilities are old. Sink clogged.

Loved it, happy hour much appreciated