Pharaohs Hotel

I checked in late but the staff was very helpful and accommodating. I got the room that I booked with the amazing unobstructed view of the river. I had some laundry and it was done at a very cheap price. The room was neat and clean, the terrace is large and private, bed is very comfortable and the bathroom is large and newly renovated. The staff is really caring, attentive and went above and beyond to make my stay enjoyable.

Lovely place and very helpful staff. Everything worked perfectly. Nice and calm area and a great restaurant near the lobby.

Stayed here at the start of an Intrepid tour. It's clean, the bed comfortable and the staff extremely helpful. Breakfast was perfectly decent, with omelettes made to order. It is scruffy in places, but good value. Location is very handy - there are Nile-side restaurants five minutes' walk away. It is noisy - even with windows shut they sound open. We had a balcony with a view of the Nile.

This was my final night in Egypt, I was travelling with an organised Intrepid tour to Cairo, Aswan and Luxor and was finishing my stay here and leaving for the airport during the early hours of the 31st December. The staff were super helpful when I asked them anything. It was also nice to get a welcome orange juice, water, Pepsi and orange.

staff were very helpful and friendly,i stayed here before and after a trip ,they were very accommodating.allowed me to check in early after a long trip. a good mart is 5 minutes away for snacks. the river is close. room was always made up ,never had to ask. food is very nice on the ground floor restaurant and the breakfast restaurant has a great view. i asked for a room with a view and they delivered. good hot shower. handy to a atm

Room and Amenities The room was moderately comfortable, but the air conditioning was problematic. Despite the cold weather in Cairo in December, the AC only provided cold air, and the filter was clogged with dust, indicating a lack of maintenance. Reception Service The reception staff were a mixed experience. While one staff member was diplomatic and courteous, another displayed poor customer service. When I requested a converter for a three-pin plug to fit the two-pin sockets used in Egypt and the hotel, I was told, "We are a three-star hotel, so we don't provide it. You can purchase one outside." This attitude highlights the need for better training in customer service. Housekeeping The housekeeping staff were excellent—professional, efficient, and attentive to details. Dining Experience The breakfast buffet on the 10th floor was a highlight of the stay. The food was of high quality, and the waitstaff were polite, professional, and exceptionally helpful. Overall, while the hotel has strengths in housekeeping and dining, improvements in maintenance and customer service at reception are necessary to enhance the guest experience.

Staff is excellent.

I came here as part of an Intrepid tour. The hotel is clean, functioning lifts and airconditioned rooms. The staff are very polite, I felt safe as a solo female traveller and my room view was great! Clean towels, clean bathroom and clean bedding. A fridge and safe in the room. The only con for me was that the bed wasn't that comfortable - it was very firm but otherwise was fine.

The service is amazing. One of the best places i stayed while in egypt.

The "average" rating above would be average for Egyptian standards and not for the West. During the three days we stayed there we had to have the hotel maintenance people in to fix a blocked drain, a toilet that didn't flush, a tap that was defective and an air conditioner issue.