Holiday Inn Express Hotel & Suites Las Cruces by IHG

Newly renovated areas (including my room) were nice. Very convenient location. Staff were very friendly and helpful.

Renovations and associated noise. Close to freeway and trains tracks, which brought some noise at night.

Nothing.

We showed up under the contingency and expectation to have access to the swimming pool for my daughter and her birthday as that’s all she wanted. We showed up to be told last minute that the pool was closed. We had to make last minute changes and plans to still give her the birthday wish she wanted and booked another hotel. I was told if I went online to the travel agency I would be refunded my room charge as we never even checked in to it. I did exactly what the hotel said to make my complaint to get my refund and I was just given the run around back and forth between the hotel staff manager and the agency about who’s responsible and who’s waiting on who to accept my complaint and issue the refund. The refund was never issued like I was told it would be and now I got the e mail to give this lovely review so here you go. I don’t see myself ever wanting to use holiday inn again for their poor customer service and lack of understanding. Can’t even make a simple room charge right.

Everything was good

It was nothing that i didn't like we enjoyed our stay

Easy access very quite

Food options were limited and pool was down.

Wasn't the room we paid for and the microwave started smoking and left a horrible smell when we tried using it.

Nothing very disappointing

Almost everything