Playa de Santiago Hotel

This hotel was not like pictured! Grout was in bad shape,floors were not kept up and if that wasn't enough doors did not close properly. We did stay the first night only because it was charged after specifically requesting to pay at the hotel, THE NEXT NIGHT THOUGH WAS A NIGHTMARE, after making plans for the next day and retiring to our rooms, my brother called down to reception for a snack shortly before turning in and though he gave his room number reception called each room to find out who had ordered the snack, so unprofessional. Then in the middle of the night 3:40am approx. one of the rooms received a call asking specifically for my daughter-in-law and me saying there was some kind of police action to search our rooms and to stay put, I called reception and was told there had not been a phone call, but the person that called had my name and that of my daughter-in-laws. We had from the start exchanged rooms which was a good thing in hindsight because who knows what would of happened if my daughter-in-law had answered that phone call, she would've been SCARED FOR SURE. We immediately got everyone into my room and LEFT the hotel,IN THE MIDDLE OF THE NIGHT! By the way nobody so much as asked why or what was wrong so much for their guests. This is not my idea of a vacation or a good time for me and my family. We will never book this hotel again. In conclusion this hotel leaks the names of guests for extortion or who knows what! Guest beware!

Must have been great in its day but poor room maintenance and dated public areas result in a disappointing experience. threadbare sheets and towels, almost inoperable shower head and no hot water. Hope it can re invent itself!

the hotel is very old with no maintenance for along time. the entrance to the hotel is terrible and dangerous but, the people are great with a good attitude with what they have to work with. for us that are older, be aware there is no elevator to the 6 floors. we paid for a week but left after a few days for another place with more accomodations for an older guy.

Amazing views from room great people.

Only reason we stayed here was because they allowed dogs and beach front location. Very rundown area of town with graffiti, trash, street dogs, abandoned buildings, but gorgeous view of ocean and mountains. Hotel in dire need of updating. Mattresses were hard as rock and pillows were like sandbags. Ended up leaving earlier than planned and went up coast to Laguna del Tule, which was wonderful.

This hotel is very old. The rooms are very small and uncomfortable. Bed and pillows were very hard and old. I payed extra to have an AC in my room and when i got there i had to leave a deposit of $700 pesos to borrow the control for the AC and TV. The TV was an old and very small TV that only had 7 channels, when they had already told us that they had cable. There was no access to beach or the pool after 8pm, not even to take a walk by the beach. Therefore we were stuck in the hotel with 7 channels to watch. There was no access to the internet from the room, we were told we had to go and sit in the lobby. And to top it off, internet was very slow. Employees were not helpful what so ever, nor were they nice. I am currently using a walker because of some medical issues, and I asked the employees if i could borrow a chair or rent a chair to sit by the beach, and they refused. I had to rent a chair from the hotel next door. Only good things about the hotel was that it was clean, and had a very nice view of the beach. Nice location right by the beach. I would not recommend this hotel, nor would I stay there again.

There were roaches in my room, and it was filthy. The staff was not friendly or helpful at all.

It is very sad to see a hotel like this empty, while i stayed there was hardly only 3 people besides me. The beach is excellent, the rooms are moderate ect. If you want to have a nice quite time then this is the place !

We only stayed two nights. There are some outside areas of the hotel which have been eroded over time. Needs remodeling and they should have a restaurant opened later than it is.

We had a wonderful time at Playa de Santiago hotel. There staff was very nice and friendly. The food at their restaurant was delicious. The view is breathtaking. We are planning on going back.