The BlueBell Hotel

It was in town

Run by guys who've clearly had no training. Booked via booking.co. and asked for early check-in in, had an email to say yes. Arrived a little early and was told no! There is a car park, its filled with 'staff' BMWs, but there is a car park. Hotel and room are run down, clean (as in hygienic) but old, grubby and worn. Bed was ok, black out curtains were good, tea and coffee in room- but no spoons. Room was warm so used the aircon which was noisy. Toilet fittings were loose and dirty, no handwash/soap, no plug in the sink. Breakfast was absolutely abysmal! Met by a guy in a puffer jacket who couldn't even be bothered to say good morning! Asked for a breakfast and beans on toast. "Continental" options were cornflakes and weetabix so I'd not call it a continental. Food arrived, beans were cold and told to sort my own toast. Waiting 15mins for more beans, by then husband had finished and I'd just eaten toast. 3 lads, 2 in regular clothes and one in chef clothes were messing around in the kitchen (visible for the restaurant), playing on phones, grabbing each other etc. These lads have clearly never had any hospitality training but also clearly couldn't care less about the service they should have been providing. Breakfast was uncomfortable, poor and overall embarrassing for the staff. If you do end up staying- there's a great weatherspoons just across the road!! Overall we'd definitely not stay again. Ive never felt uncomfortable in a hotel but im glad I was travelling with my husband as there's no way I'd have gone to breakfast alone or just with my children.

Room was comfortable and clean. The size of the room was bigger than many others I have stayed in Location - very close to the town centre

Breakfast was well cooked, portions were quite small and the options on the Continental Breakfast were limited to sliced bread and cereals The car parking was very limited

Nice breakfast, friendly staff, room clean enough

On arrival, exterior needs some TLC, door locked and nowhere to sit prior to our check in. Parking very limited, didn’t manage to get parked there at all.

Breakfast was a basic fry with tea and toast..the location was great close to bus and trains..we were only about 200 metres from all the shops restaurants and pubs..

TV didn't work in the room and there was a lose tile on the floor that we were worried about cutting our feet on

Location

Run by kids

Excellent place and service coming back the end of the month