Holiday Inn Express - Eunice by IHG

Worse Holiday Inn Express I’ve stayed at

Clean and quiet

I want to start by saying that the employees here were fantastic—they went above and beyond to make our stay as smooth as possible. Their effort was truly appreciated! However, the hotel itself was a different story. We originally booked a king suite through Hotels.com, but upon arrival, we were informed that none were actually available, leaving us with only a double queen as an option. We accepted the change and headed up to the third floor via an elevator that sounded like it had maybe two weeks left to live. After hauling all of our belongings up and unpacking, we discovered that our door didn’t fully close or lock. When we brought it to the front desk’s attention, we were told it was a known issue with that room. The only solution? Moving again—this time to the only remaining room on the first floor. Since we were on a tight schedule, the whole process felt rushed and frustrating. When we finally settled into the new room, we realized there were no towels. On top of that, the walls were paper-thin—we could hear every person coming and going through the hotel. Later, we went out to eat and stored our leftovers in the mini-fridge, only to be woken up in the middle of the night by a horrible noise. Turns out, the fridge was broken, and our food was ruined. Add to that weak water pressure, peeling carpet, and an overall lack of upkeep, and it made for a pretty disappointing stay. Honestly, if there had been another decent option in the area, we would have gladly stayed e

booked through expedia. requested for reduction of stay by 1 night on day 1. property manager was not able to talk to expedia even after multiple attempts. It was more like he was not willing to call back. Besides that, little old property, front desk employees were amazing.

BED BUGS! we checked into our room at 10 pm. At 1:30 AM we woke up with bed bugs on us. I even killed one and took it to the lobby and showed the employee. We checked out immediately and were then refused a refund by the manager because no one after us had complained of bed bugs. So beware!

THE BED HAD BED BUGS AND MANAGEMENT DID NOT CARE!

The staff very friendly and helpful.

Nothing