SPLENDIDE RIVIERA

this hotel is lacking in many ways. Considering we booked a Junior Suite , photos on website do not portray the reality of room It was clean, location great, however, it is very very tired. Inadequate bedding, broken drapes, no tea/coffee facilities in room. Had to ask heating to be turned on & last day no hot water to room ! Staff knew and didn’t advise. Staff were disappointing, could have been much more professional and hospitable

Hotel Riviera is a great base to explore Liguria. We are just back from a 5 night stay and it was the perfect base to explore Portofino, Santa Marguarita, Levanto and the Cinque Terre from. We had a good size room for a family of 3 with air conditioning, which was such a relief given the very hot weather. Beds were comfortable, good mini bar to keep our water chilled and modern bathroom. Breakfast was amazing with lots of fresh fruit, foccacia bread, Italian cakes, cheese, yogurts ,cereal etc. And of course delicious coffee. Hotel is ideally located opposite a public beach (free) and lido (paid). Lovely walking path along the beach with buskers and artists in the evening. Near the port and tourist boat service. Plenty of wonderful restaurants nearby all as good as each other. 5 minutes walk from the train station which we used many times to explore the area. Staff were very friendly and helpful. Good lift. The hotel was exactly what we wanted and delighted we got in at such late notice. Thanks Hotel Riviera for making our holiday so enjoyable 😎

We stayed for a few nights and got back more tired than we were before check-in. We had a very small and basic room, which is not even featured on any official website pictures. No bed lamps. There was a very weird smell coming from the pipes. Windows weren't soundproof, and we didn't have a single night of good rest (there is a very busy roundabout right before the hotel). The shower knob was broken and we could not change the temperature of the water. After giving feedback to the reception, we were informed it'll be taken care of and left the key to the room at the reception. When we came back a few hours later, the receptionist said she doesn't know where our key is and if we've taken it with us... Well, turned out the hotel had simply handed the key to the handyman and the handyman left the key hanging outside the lock of our door after he was finished. EVERYBODY COULD HAVE EASILY ENTERED THE ROOM. For hours, the key was accessible to everybody. Under no circumstances is this acceptable in a hotel. There was no apology, they simply didn't seem to care about us as hotel guests. There is also no iron facility on the hotel ground (apparently for safety reasons, but why are other hotels across the world able to handle "safety" when dealing with irons?). Also, the hotel doesn't provide beach towels. We didn't try the breakfast and preferred to have breakfast outside. Generally, we didn't feel very welcome and not taken care of, as you can expect from a hotel. I'd rather rate it as a hostel, not a hotel with 3 stars. Thank you for nothing.

Sehr nettes Personal, tolle Lage direkt am Strand und der Promenade.

Location was excellent, not too far to walk from the train station, and central to lots of good restaurants. Staff were very helpful and friendly.

Would highly recommend this small hotel. It’s in a great location, a 5 minute walk to the railway station, looking out over the harbour and with a lido across the road. Bars, cafes and restaurants nearby. Reception staff were so very helpful and friendly , rooms are modern and very clean and breakfast choices good.

The location of the hotel is excellent, on the front overlooking the Ligurian Sea. Central Rapallo isn’t large; restaurants, bars etc are all within easy walking distance. The train station is less than 10 minutes on foot. The main road along the sea front in Rapallo runs to the side of the hotel and although usually busy, the noise of the traffic is not intrusive. The staff at The Riviera are very friendly and helpful; nothing was too much trouble. Breakfast was simple but adequate. The bedroom my wife and I had booked was comfortable but not plush; it didn’t encourage us to linger although it was ok for somewhere to put our heads down for the night. Whilst not the height of luxury, for the price The Riviera Hotel isn’t a bad place from which to explore the Ligurian Riviera.

Muy buena locación, las instalaciones están muy bien así como la atención fue excelente.

J'ai aimé l'emplacement de l'hôtel et le personnel. Par compte trop cher pour son aspect dans l'ensemble, à rénover.

Not far from the railway station. Very good location. Very good staff at the front desk. Very good breakfast and the gentleman who who looks after is very good man and very helpful specially for the vegetarian people.