Grand Hotel Dei Castelli

Location, an impressive castle, secure car park.

Attitude of the staff and lack of service and facilities. For 480 Euro this hotel is outrageously overpriced and outdated in many ways. It was my wife's Birthday, I asked for flowers to be arranged for the room but was sent details to make arrangements myself with a local florist. We were given welcome drinks in the bar which has doors onto a patio overlooking the sea. On receiving the drinks we were told we could only drink them in the bar area! we could not drink on the patio with the sea unless we purchased another drink! Totally unreasonable and not what you'd expect for a supposed 5 star hotel. In the evening we discovered we had no bottle opener or glasses in the room, I called to reception and asked for wine glasses and was sent Paper Cups! On phoning reception again I was told ' we don't make the rules' the same excuse given at ' the not so welcome drink'. The bathroom was dated, mouldy shower (see photos) I expect paper cups in McDonalds - not as an adult paying 480 Euro for one night. I was so annoyed we left without trying the breakfast.

Il servizio in camera

L'opulenza.

Nulla.

Nous avons, comme notre précédente visite, tout aimé, le personnel est attentionné, souriant. Les très grands volumes des pièces, l'authenticité du Château et du Parc. Le restaurant ses plats, sa vue. L'emplacement, le silence, la ville... ect

Personnellement, pour moi, cette fois-ci, le matelas et l'oreille étaient trop fermes.

La colazione non di altissimo livello, peccato perché la struttura meritava anche se molto vintage.

la qualité de l'accueil, le confort

je trouve étonnant de faire payer le jus d'orange frais