Hotel Rosamar & Spa

Definitely not a 4 star hotel. Rooms in need of renovations, reception staff VERY rude at times and same food choices every night on all inclusive menu. Sadly disappointed.

Bra läge nära strand och stad. Fint hotell och bra service. Vi trodde dock att det skulle vara 18+ på hela hotellet men det var det inte, men det störde inte så mycket ändå. Wifi krånglade, hissarna var väldigt långsamma. Men i det stora hela så var det en fin upplevelse och vi trivdes bra. Trevlig frukostbuffé!

Just back from 10 day stay. Party of 6 in 3 x rooms. 2 x60 yo 2 x 50 yo and two teenage girls. Reception. No issues found them to be polite and helpful (particularly Anna) Rooms 410/409/2006 Best describe the rooms as 'tired' . Smallest bathroom (6x3) with a 3x 2 shower) We had 1 x bottle of water the other rooms had none. Nothing replaced for the duration of the stay. Really mean on the hotels because they refill the water in house. TV in any of the rooms had no UK channels for 5 x days complained x 5 x times they eventually got a tv repair company the repair. Food Biggest let down in the hotel. Breakfast was ok. Lunch/dinner. Luke warm bland food on cold plates. Zero show cooking No beef/pork/chicken/BBQ cooked front of house. Same basic grilled poor cuts of meat everyday. Nowhere near what in would expect from a 4* hotel. One of our party is a celeac who does not eat red meat. Hotel made no effort to provide anything other that pasta/chicken and fish when they had it. Avi Pere (dinner service) in house restaurant. I be sounding like a food snob here believe me i am not, the food in this cafe is appalling. 6 x meals noboby finished one. 3 x chicken skewers ( i could cook them were everage) 2 x steaks which can only be described as uneatable, toughest steak i have ever tried. 1 x sea bass on uncooked potatoes. Waiter removed uneaten plates without even asking if there was a problem. The food was that average we found a gluten free restaurant(saint elms) in town where we went 3 x nights (All extra cost to an AI holiday) Outside area/pools No poolside side food is included in the AI even hot dogs ect are 9 euros. They even charge you 3 euro for a bottle of water. Adult area was good no mad rush for beds plenty of quite areas to read a book. Summary. Not a 4* quality establishment. The manager should visit hotels like Aqua in Icmeler or the puerto blue in mallorca who make some kind of effort for celiacs. And invest in a plate warmer All this said the women would come back because of its location and outside area. I would not because of the poor/cold food quality

Tout a été parfait équipement amabilité du personnel tranquillité confort Avec 2 points particuliers à souligner le personnel à l’accueil parle français et un restaurant grill qui remplace le buffet Que du bonheur et nous sommes prêt à revenir

Besondere Danke Evelina von Rezeption sehr hilfsbereit ind kompitent

We visit the hotel for forth year, and this time we were a bit disappointed by the reception service, diplomacy and politeness. The cleaning of the rooms and hotel areas was perfect, the restaurant service- too. Maybe we will get back next year again if the prices remain the same or as good as possible.

Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler.

We booked this hotel as a last minute holiday with a travel company. Once we had booked it we then looked at the reviews, which I know was silly. Once we had read them we were a tad worried. We didnt need to me, we loved this hotel, the location is perfect, right near the beach, but far enough from the noisy night life of Lloret de Mar. Loads of places to walk around and explore. The hotel itself. Firstly the reception staff could not have been more helpful, we had an incident in the middle of the night with our room a couple of days into the holiday, they immediately relocated us (4am) and the next day found us another sea view room which we had booked and paid for. All done seamlessly without any fuss and they could not have been more apologetic. The sea view rooms have absolutely stunning views. The beach is gorgeous. We went half board, the breakfasts you couldnt fault, apart from not the hottest we have had and the evening meals were great, a good all round selection. The hotel has a wonderful adults only area, which has lovely comfortable seating and a smallish, but well needed pool, with little seats right down the side so you can get in and cool down. Unfortunately this was the only downside to the whole week. On our last day a large group of holidaymakers booked into the hotel and they had several under 18 year old children with them. They all submerged on the adult only area and proceeded to take up all the seats, this of course is fine as they have paid for it as much as anyone else, but the children also came up with them. There were probably around 6 under age children and they were fairly noisy, but they then all got in the pool, and although there were people sitting around in the pool they proceeded to play noisy ball games, throwing the ball from one end of the pool and splashing everyone and being very vocal. There is a perfectly adequate childrens pool, which is much larger than the adult one, was very disappointed that although hotel staff walked by the pool and through the adult area on a regular basis, this was never challenged and in fact one member of staff administered first aid to one of the children whilst in the adult area. As it was our last day we just left and spent the day on our balcony. It was a shame, but definetly didnt change our view of the hotel and glad we didnt listen to the negative reviews. Will definetly go and stay again.

Overall the service was ok, only two things made the experience bad. First of all the rooms are that clean, 3 days nobody cleaned our room and second you can not get any drinks at the POOL BAR if you are wet. For me, the second one is hilarious. The food is great, for every taste, and child friendly, the rooms are ok exept for the cleaning. Very close to the beach

The location, near to the beach and restaurants. The corridor to the lift a little bit long