Worcester Whitehouse

Excellent location; friendly and helpful staff

Our check-in experience was well below expectations; we arrived around midday and we knew check-in wasn't until 3pm, however, the first person we met bascially dismissed us. She didn't take our names, therefore, didn't even bother to check if our room could possibly be ready, nor suggest a time other than 3pm. She didn't ask if we had bags we wanted to leave with them, didn't suggest we could use the facilities (pool) ahead of checking in. Just wasn't interested in being helpful at all - it was funny as she was having a performance review in the lobby area later in the day and we were tempted to provide some feedback to her manager but rose above it. So, first impressions were not good. However, all other members of staff were better. Breakfast was great. Worst part was the temperature in the room. No air con, a tiny little fan which squeaked as it rotated and moved the hot air around, window that only opened two inches. We actually asked about air con before we went to the room; the answer was no, they did have a few rooms but not as standard but it should be OK as the curtains have been drawn and there is a fan. Well it wasn't OK - it was probably the hottest two nights in a hotel in my life. It was so oppressive - no escape! We did not sleep well because of this. I also struggled to get the shower temperature to anything other than scolding - very frustrating! Needless to say, I will not be going back any time soon.

Had a good overnight stay. Breakfast was very nice. Staff were courteous and pleasant. Room was clean . Only problem was the outside noise which kept us awake.Sea gulls skreaching all night Load road sweeper from 5.30. The room needs to block out the noise or the guests need supplying with ear plugs !

Staff were lovely. Breakfast good -check the additional menu which you can order extras other than food on hot plate.Doublr room was big and clean - comfortable. One nights. There were many birds squawking outside which interrupted sleep. I booked Asda parking - £10 for 2 whole days as hotel 10 per night was first come first served which would have been a concern. Recommend.

Nice friendly hotel big room nice shower would be good if it had Aircon but fan in room did the job breakfast was very good would definitely stay here again.

we had a fantastic stay absolutely well worth the money met a member of staff who was an old school freind nicky.breakfast was amazing thankyou

Its was lovely hotel . Room was very hot and uncomfortableheat ( but it was hottest day of the year)

Great hotel in good position for all around. Clean, comfortable bed. Good choice breakfast.bedroom decor lovely. Bathroom dated but good supply of hot water and towels

Everything was to my satisfaction. Really enjoyed my stay, and will certainly visit again.

Very comfortable room with its own sofa, great location, helpful staff, and a good quality Wi-Fi which didn't break down all the time. If there was any improvement to be made I'd suggest topping up the tea bags etc after the first day.