Palmera Beach - Adults Only

Overall experience was great. Pool is small. And cleaning can be better.

Horrible customer service.

Great location! However, find another beach to swim. We rented the car and drove ti a different great beaches. Staff are not greatest, especially at the bar. But, Vasyl at the restaurant made it up. He is the greatest asset at this property!! He is very helpful, caring and knowledgable. He advised us on the best beaches and towns to go. Just a great person!!

Just felt dirty...the area with the chairs is soaked in yuk and no way would anyone sit there. Adult only is a Big NO!! MANY teens and so noisy. The food was below avg...worst meal in Crete.

My brother and I booked their best and most expensive room, a 'Superior Deluxe with Jacuzzi and Sea View' room. Although the room is beautiful, it turned out that the room is on the fourth floor!!! with no elevator. To our question, why are they not informed about this matter, they did not have an answer. Helena - the receptionist was very nice and offered us a simpler room with a refund for the price difference between the rooms, however the alternative room was much less beautiful. She told us that another room like ours would become available the day before our departure and she could transfer us to it. Without a choice, we agreed to this, but when we got the "same" room that became available, it turned out to be a lower category room. To my question, she answered "You booked a long time ago when it was cheaper, and today the room you booked is much more expensive and your new room matches the price you paid" This answer is strange not to say rude. In the end we decided to give up accepting the difference between the rooms. (We got a cocktail as compensation) The food at both breakfast and dinner was average.

This hotel was right by the beach, in a perfect location, accessible to lots. The main shopping street was just up the road, along with bus stops. There were lots of restaurants nearby, including the Palmera seaside which served delicious meals and staff were so friendly and helpful. We booked the superior deluxe suite with jacuzzi and hamam which was amazing. The whole place was spotless. There was a pool, gym, lots of outdoor seating and beds. And a big fave for me…cats galore. Loved them and the place! We would definitely return, x

Our room was great. Any time there was any small issue a call to the front desk would rectify it promptly . Surprisingly getting water to accompany a meal was always an issue however it could always be purchased with dinner. There was no parking for the vehicle that I rented for my 2 week stay

My bathroom smelled like sewer towards the end of the stay. Friendly staff. All inclusive drink selection is very minimal. Could do better on that end. Good food.

We loved the view from the balcony in our room and the staff were very polite and helpful. I would not recommend going during the tourist off season just because most of the restaurants and things in the town are closed and the hotel pool is empty.

Lovely location, exceptionally clean, food fantastic & staff very attentive. Spa only open if you call the operator the day before. Nothing much else open until season starts in April so very limited choices for eating elsewhere. However food in the hotel is excellent & great value