Gstaaderhof – Active & Relax Hotel

Our room was freezing and we had to cut our entire vacation short by 2 days because my wife got sick. The hotel refused to refund the 2 days telling us it was non-refundable. Who charges people who get sick in the hotel and have to spend thousands rearranging their travel? Below summary of what happened through emails with the hotel: It is unfortunate that you are misstating the facts as I will indicate below: We arrived at the hotel and within 30 minutes of arrival we informed you that the room was too cold. You informed us that you would fix. We informed you again the same day that the room was too cold. You informed us that you went there once and you would go and fix it again. We informed you the next morning that the room as still too cold. You informed us that you would fix it. We told you again that afternoon that the room was still too cold and you informed us you would fix it and also put a space heater in our room. We never got the space heater. We woke up the next day too cold my wife was now sick and we changed our flights and came back to our home. We informed you in the morning and then you asked us if we would like another room but we had already changed our flights. Your email below further indicates that you did t nothing to fix our temperature as you say that the temperature is constant 64 degrees at night. That is totally unacceptable to any person.

Very nice hotel located a couple of walking minutes from the Gstaad Promenade. Service and information at the front desk was great. Restaurant very good, but also try other ones in the immediate vicinity.

I had a very pleasant night: it was the first time I had stayed at this hote, the room was clean, breakfast great. It was all i expected