Grand Hotel Zermatterhof

Spa, piscina excelente; localização, serviços excelentes.

Chuveiro

Exceptional hotel, staff. A special compliment to the hotel pianist. Exceptional SPA zone.

I loved the experience , The Spa is really amazing , but the best part is the human quality and attention provided by the staff .I will definitively come back. Thank you.

Location Staff Restaurants

Nothing

We've stayed at many five-star hotels. This was one of the best...We highly recommend. From the service to the facilities to the rooms and finally, the location. This is hotel to stay at while in Zermatt.

We spent seven nights at the Grand Hotel Zermatterhof in early February, with accommodation charges totaling approximately $7,700. While the hotel is elegant and well located, our experience exposed several service and operational shortcomings that were disappointing for a property of this stature. Our room had multiple issues that should have been identified prior to check-in, including a broken bidet and ineffective temperature control. With the AC shut off for the season, the room remained excessively warm even with the heat turned off, making sleep difficult without opening windows—leading to safety concerns and frequent nighttime noise. The most significant issue occurred on the fourth day when guests with a dog checked into the room next to ours and left the dog unattended. The barking was constant. The front desk manager witnessed the issue personally and escalated it. The following day, the General Manager met with us privately, acknowledged the hotel failed in its handling of the situation, and initiated a discussion about compensation. That evening, the hotel elected to move us at approximately 10:00 PM. Although an upgraded room was offered, we were required to relocate ourselves late at night and move all of our belongings. Being displaced due to another guest’s disruption—without staff assistance—felt poorly handled and unfair. After considering the matter, we submitted a modest and proportional request to apply approximately $800 in food and beverage charges already on our bill. Despite the acknowledgment of fault, we never received a response, and the final bill was not adjusted. Luxury hotels inevitably encounter issues. What distinguishes them is accountability and resolution. In this case, responsibility was acknowledged—but follow-through never occurred. We made several good-faith attempts to resolve this privately before posting this review, but received no response.

Exceptional, magical, a gem in the swiss alps. The piano concert each morning at breakfast by Giovanni is a reason to look forward the next morning. Zermatterhoff is a Grand hotel with more attention to details and quality of service that one can expect. Leaving zermatt and zermatterhoff after the last day of holidays is the worst day as you only think about 1 thing : you want to come back as early as possible to this magnificent resort and place out of this world. I rate it 1000/10.