Grand Hotel Zermatterhof

You come in, speak Swiss German and you get the annoyed look and ‘English please’…as a remark ‘we are still in Switzerland and English is not one of our 4 local languages’. Then we were seated in the Foyer and told ‘a colleague will take care of you’. After 15Min waiting I got up and approached the 4 men behind the desk who were chatting and laughing and asked if someone could please take care of us and I was told ‘oohh sorry for that, this is not our area if work’ but at least he raised a hand and the lady came. She wanted to let us sit there saying no free table, but I saw a table that was not cleaned up and then she was like ‘aahh ok’. We ordered a Tarte flambée, it took very long and then it was placed at the bar while she was standing behind and chatting with her colleague. I wanted to get up, but my 12 year old daughter didn’t want me to do so. After about 10min she brought it and of course it was cold. So she had to take it back and brought back the same one warmed up and now a bit burned on the buttom. The honey I asked for the tea for my daughter she totally forgot until I reminded her again 15Min later. Besides us, there were 8 more guests in there, so almost empty. As we were leaving, our coats were hanging there. Noone of the 4 men who were still chatting and laughing behind the reception offered to help or to at least say good bye. Is this Grand Hotel Quality? Swiss Standards? For sure not. What a shame

Exceptional hotel and staff. It exceeded my expectations. The best location. Polite and helpful staff. Always with a smile! All the restaurants are perfect. The most exceptional is the breakfast room with the piano

Everything!!! It was a fairytale… the most beautiful hotel you can imagine. Next level service with charismatic staff and romantic ambiance. Don’t hesitate.

Nothing!

This is exactly what you expect from a true 5 star hotel. Experience starts even before arrival, concierge helped us to arrange ski equipment and instructors. Staff is incredibly helpful, beautiful hotel as a whole, wide selection for breakfast. Also newly renovated SPA is just superb.

Nearly everything

Additional water is charged

charme,emplacement,service.superbe salle de petit déjeuner et tres beau choix.

salles de bains et robineterie à revoir…

Loved the property and the the staff were very professional, attentive and helpful.

Nothing.

The best in Zermatt and a Grand Hotel in the truest sense of the term. Excellent facilities and staff.

For all its opulent appearance, we encountered a cold and officious atmosphere that was very off-putting. My wife and I were checking out the hotel as we were visiting Zermatt for the day with a large group of family from San Diego. When my wife went to use the bathroom, an unwelcoming snot of a man asked her how was her stay, and when she said it has been a very good visit in the town, he told her that she couldn't use the bathroom in the lobby and took her down a steep set of stairs (she is 77 years old) and, after she was done, he escorted her out a side door. Then he came in to tell me that my wife was waiting outside for me. I had been seated in the lobby waiting for her. It was good I was not aware of the very rude and inhospitable treatment of my spouse or I would have probably caused a scene appropriate for this despicable behavior.

La ubicación.

No se podía regular la temperatura dentro de la habitación, habiendo un calor excesivo. Ruido en nuestra habitación al utilizar otra habitación su baño. No obtuvimos ayuda para reservar en ninguno de los restaurantes del hotel.