Catalonia Brussels

We've stayed at many Catalonia hotels in Spain and figured the one in Brussels would be equally good. Not at all! The staff and the front desk staff are cold and aloof. They didn't acknowledge us a Star level members at check-in. In fact, they acted at first as they couldn't even find the reservation (which we had held for 6 months). There's a heat wave in Brussels but the air conditioning in the room doesn't work at all. It's 28-29C in the room which is outrageous. We complained at the front desk and they acted as if they couldn't be bothered and offered no solutions. It's clear that the employees and management of this hotel just don't care at all about their customers. Never again - even if it's the last hotel available in Brussels!!!!

L’emplacement, tout proche de Ma Campagne, la place Brugmann, l’amabilité du personnel, très bon petit déjeuner

Tout était très bien

I really like the hotel and personnel. Personnel were helpful, and we are really happy to thank all hotel personnel. The room was good; the location fit well for our purposes. We are happy to know this place.

- l'emplacement - le lit était confortable

Quiet room, very good breakfast, nice location

personalul ospitalier! hotel mare, amplasat intro zona linistita a orasului! camere mari, spatioase curate! in centru se ajunge cu diferite mijloace de transport in comun!

inchizatorile usilor la camere, sunt pe sistem electronic ( cartela), si nu prea merg la deschidere! dupa doua zile mi-a fost schimbata camera, intrucat nu s-a mai putut deschide usa, neavand personal calificat ptr a repara sistemul electronic!