Im Weissen Rössl am Wolfgangsee

The hotel is not honest and was not clear in its location .we booked what it was assumed a lake view room with considerably high rate and we found out the room is away from the lake and you have to walk a long distance to be able to use the hotel swimming pool and facilities. Moreover the room was in the 4th floor and no elevator .so you have to carry the luggage all the way up without the hotel help . The hotel parking Is not good at all and can not accommodate more than 6 cars . In general we were not happy at all.

I looked forward to this stay not only for its awesome lakeside pool with second to none views but also the historical background of this hotel. It was everything as described and more. Reading of its hundreds of years of historical background and significance, I was a bit nervous to book this at first because of potentially old furnishing with a range of problems but this was not a problem; renovation was done and the lakeview apartment suite I was in had a modern styling while keeping some of its historical flair. A perfect combination of the two! The pool was awesome with some "hidden gems" i.e. complimentary paddle boat, electric boat for a small fee etc. My only gripe with this stay was the inconsistency of their hotel staff and service. We were greeted with a warm welcome by the receptionist, Eszter, who was not shy to inform us of all the wonderful amenities of this hotel to get us acquainted with our one night stay. However, others the following day were not so polite when I inquired about services mentioned previously by Eszter and often I felt a secondary glare of annoyance when I kept asking - something I did not expect of a hotel such as this. Otherwise, this was overall an enjoyable stay albeit with somewhat inconsistent service at this hotel prided with hundreds of years of hospitality.

I booked this hotel for my family. Two bedroom apartment looked pey for rfect for 5 of us. When we checked in, we got the key #106. And we got the apartment, we found it was on the fourth floor and there was no elevator. We knew in advance that the apartment was in separate building, but that was the only information we got. To my mother (84 years old) and my mother in law (83 years old), climbing up the all the stairs to the fourth was too much trouble. When I called the front to discuss about the situation, their attitude was really shocking to me. They flatly said that nothing can be done, and it was all my fault not to check before it. How would I know that 4 1/2 star hotel would not have elevator when they have the room on the fourth floor! When I checked the information on Expedia, it said that elevator was available. I mentioned this and they said that it was because I made the reservation through Expedia. If not, they could told me. I never knew as a loyal Expedia customer that they discriminate against Expedia customer! I was really annoyed to hear that, and I hope Expedia look into this incident and let me know about what you can do about it.

Great welcome surprise and on check out. Very friendly service and very welcoming

Make SURE you're staying at the proper Hotel!! We didn't read the fine print, our bad, and ended up staying in a small apartment down the road about a 2000 yards away, no shuttle, lugging our, well, luggage. Staff was courteous, but had obviously dealt with this scenario before. Really not their fault, so just read everything before you book.

Reception personell was very friendly and helpful. Massage was exceptional and very professional. Great location, good food at the restaurant. I had a great time and will be back.

My only disappointment was the Hotels.com website indicated rooms had AC. Turns out only 10 rooms at the hotel have it, the rest do not. When I arrived the room was blistering hot, but thankfully a thunderstorm & cold fron moved through & having the balcony door open helped. A bit uncomfortable leaving the door open all night when there was easy access from adjacent balconies.

We were lucky not to get a hotel in Hallstatt and found this fantastic resort on nearby Lake Wolfgang. This is historic building expanded into a wonderful lakeside resort, with an amazing spa, indoor and outdoor pools, wonderful restaurant, and excellent service. The room was large with a lake view, but a very small patio. The restaurant for breakfast was one of the best of our Europe trip, and the 6 course chef's dinner in the lake view restaurant was superb. The service was among the best anywhere. The spa is a complete destination in and of itself, with indoor and outdoor areas and pools. The walk through the village and along the lake were wonderful. After our short visit to Hallstatt and the crowds we were relieved to return to St. Wolfgang and this fantastic resort.

The location is lovely, sitting right on the lake. The hotel itself was OK. The "free wifi" did not work in our bedroom, something I heard other guests complaining about. There is no dedicated concierge, which would have made planning our activities and dinner much more pleasant. Seems like a good place for family vacations.

Enjoyed everything, the views of the lake and mountain and the quaint little village