Hotel THB Royal

Junior suite was lovely by the side of the zen pool. Very peaceful. Pool absolutely freezing. All members of staff spoke to were friendly and welcoming. The hotel is quite far from any restaurants, bars etc and in our opinion not walkable (climb and walk daily at home). Had a huge problem with mosquitos and struggled to sleep until purchased antihistamines. Obviously hotel cannot help this. Was looking forward to team games etc but nothing. once heard young man for 5 minutes at the 'lively" pool (ha ha!) . Evening entertainment was almost zero. Felt so sorry for the one young man who tried his best to engage the dozen or so people with karaoke or pop quizzes. It must have been soul destroying for him. The young family in the next suite went out every evening as there wasn't any children's entertainment. No clubs,no mini disco. in our 60s and enjoy peace and quiet but this was miserable. Spoke to quite a few people who all said they went out in the evening as there was nothing here. Food was usual AI. Staff in the restaurant worked extremely hard. Trips are easy to book by reception team. Lovely rainforest shower. Would we come again in November to this hotel. I would say no. Food and entertainment are important and the food was standard and there was hardly any entertainment. Poor boy tried his best though.

This place had rude staff, refused to follow up on a single request, had paltry amenities, and was unpleasant overall. They have the phone lines broken so you have to go to reception for any concern, and then they say they'll do something and never do. There is NOT wifi throughout. It is incredibly unreliable. I asked TWO times about broken air conditioning, I asked TWICE for them TO CLEAN MY BED SHEETS and they NEVER DID, and I asked FIVE TIMES to have help with wifi NOT WORKING and they never showed up. Further, the water is NOT drinkable but they don't even give water on checkin to have anything. If you are charging over 100/night and can't even provide wifi or cleaning services, and are regularly rude to guests, you deserve poor reviews. Good shower pressure I guess. Beds hard as a rock. Fridge doesn't work. No food or activities nearby, the car rental people are never there except an hour a day (and overcharge more than anywhere nearby), and the excursion options are horrible. Go into other hotels and work with them instead.

As the hotel has a contract with a French company other nationalities are excluded as the hotel is focussed on the French

Yes, it’s a French hotel — but the staff were very friendly and welcoming throughout our stay. Breakfast was okay, although we’ve had better ones at other hotels in the Canary Islands, so we were expecting a bit more. Parking was never a problem, as there was always space available right in front of the hotel. Our room was brilliant: very spacious, well-equipped, and the air conditioning and fridge were a big plus. Supermarkets are within walking distance, and there’s even one located inside the hotel itself. The gym area is located downstairs in a rather unusual spot and definitely has some room for improvement, but it’s still a nice bonus to have. The location is excellent — just a short walk to the beach and Playa Blanca with plenty of restaurants and shops around. The atmosphere is calm and relaxed, with a slightly older crowd staying at the hotel. Conclusion: We would definitely consider coming back if we found a good deal.

Es un hotel para touroperadores giris, No es para nosotros.

Staff were friendly and helpful, and the facilities were all clean and in order. There's two pools, with the one closer to reception being considerably warmer than the other and being where most of the hotels activities took place. Had booked this up quite late, so really wasn't expecting much, but I'm happy to say that I was pleasantly surprised and I'd definitely book up here again.

Very spacious, a big room for 1 person, good size balcony/ terrace . 2 downsides were the bathroom window was a bit dodgy and water was coming in the room through the front door as it wasn't locked tight enough you could see daylight underneath and through the sides

Lovely room

Disappointing, could be so much better. Certainly don’t do the All Inclusive. When we arrived we were happy with our room on ground level around the zen pool. Nice looking buildings and pool area. Zen pool area is the quietest. We had a junior suite and the room itself was basic but absolutely spotless and the beds were really comfy. Although on day 4 a drains smell started to arise in the bathroom. Thankfully we were leaving the next day but I fear this would have been a problem if we were staying longer. Unfortunately all the pools including the children’s pools were ice cold. They really were unbearable. I struggled to get in the pool myself and when I tried to take my 2year old in she shrieked and burst into tears upon entering with shock as it was so cold. Needless to say that was the pool ruled out after 20 seconds on day 1. At least have the small children’s pools heated, that’s not a lot to ask in February when it’s a family resort. The bar at the zen pool was closed the whole time we were there so we had to shlep down to the main pool area to get a drink during the day. This was a pain. As for the drinks… beers were ok but the white rum tasted like coffee and the cocktails were rank. The Coke was also flat the whole time we were there ! The food was dire. One big canteen with food that was barely edible. I even struggled at breakfast to find something half decent. Our daughter has a cows milk allergy and practically everything they put out had cows milk in it. We were all inclusive so this was really, really disappointing. We’ve stayed in 4* AI before and this is defo no where near 4* . Unfortunately we won’t back to this hotel.

Nice hotel. Look ls a bite tired in some area. Room was okay and well serviced but did smell a bit musty. Facilities were good; lots going on at the pool but it was exclusively being done in French and most of the staff spoke to you in French (my French is worse than my Spanish) but it was great to spend some time in Spain trying to learn French whilst eating a pizza, drinking a German beer.