St Lawrence Residences And Suites

Disgusting, shocking , rude staff with no manners or customer service,very dodgy and unsafe place to stay and that’s just the hotel When you leave the hotel it’s full of crackheads and in the way out the hotel take a picture of you for some reason they also insist on taking copies of credit cards and copies of your passport even when you pay cash? It can’t be because of damages as you couldn’t make it any worse . This place should be shut down , it inly has a 1 rating as you can’t leave a zero for some reason

le seul avantage c'est la distance du centre-ville à pied.

What is unique about this property is the absolute disrespectful way the staff and the owner treat their guests. Since the moment we got there, the staff seemed to be taking us for a ride, avoiding direct answers and such. We had booked a room with a private bathroom, and the staff refused to give us one (claiming we payed for a shared one), suggesting we pay 80$ on top of the original 120$ to get one. Long story short, after 1 hour of arguing, we simply took our bags and went to the the nearby Mariott (200$ +tx, and obviously the quality is incomparable). We then called Expedia who confirmed we indeed booked a room with a private bathroom, and to whom the hotel owner lied about him offering us a private bathroom. AFTER Expedia send us a refund, the owner messaged us saying that he would refund the charges. Oh the arrogance! We never go to see any room, but the lobby alone (if it could be called such) was a pitiful sight.

Unfriendly staff with poor english Smelly rooms with unclean beds Noisy at night

Room was untidy, TV didn't work, heater didn't work, cold air leaked around AirCon, room slopped to the rear and made sleeping difficult.

Room was nice and clean, hotel was easy to find. Staff was courteous and helpful.

When I arrived the door was locked and there was no one to let me in, I arrived around 2:30 and check in hours are supposed to start to at 2:30. I called the number provided in my booking confirmation and someone buzzed me into the building but did not come check me in, instead told me the person who would be checking me in was not there at the moment and would be back to do it shortly. I then waited for over half an hour. I was not impressed that I had to wait, however when the front-desk clerk arrived he was apologetic and got me checked in and gave me all the information I needed. The place is a little weird because guests are given a key to both the front door and their room door, I guess for an extra security measure. I did feel safe in the room even though the hotel itself is not in an overly safe neighbourhood. The shared bathrooms were clean as well as the common spaces. The room was reletively clean although it looked like it had not been vacuumed well in a while. The sheets were clean on the bed, although there was a spot on the blanket folded across the bottom of the bed that looked a little crusty (however I did not touch it to find out). Aside from the poor check-in experience my stay was pretty good overall. The hotel is in a perfect location to get into downtown Toronto, just a 5-10 minute walk from most places and the streetcar stop is almost right outside on the adjacent Queen street, which gets you downtown in minutes.

it was very unpleasant to stay in the place. I thought we book a hotel with private washroom. but it is outside the room and the cabinet is wreck. and the bed there is still plastic cover. the bed is shacking means like anytime can collapse. never go here again.

Stay was good but the staff and owner attitude and customer services was poor.

Not clean, overpriced, more like s travelers histrl